Summary
Overview
Work History
Education
Skills
Certification
Timeline
AdministrativeAssistant
DIKSHA RAUT

DIKSHA RAUT

Client Relations /Customer Success /Customer Service
Sharjah

Summary

Results-driven Customer Service and Operations Specialist with 15+ years of experience across banking, insurance, customer support, vendor management, and contact centre operations. Proven expertise in customer relationship management, escalation handling, service delivery, process improvement, and team leadership. Strong background in credit card support, fraud resolution, project coordination, and stakeholder management. Adept at improving customer satisfaction, streamlining workflows, coaching teams, and delivering operational excellence in fast-paced environments.

Overview

18
18
years of professional experience
4
4
Certifications
3
3
Languages

Work History

Project Manager

STPS Innovative Solutions
12.2024 - 07.2025
  • Managed operational and customer-focused projects while ensuring timely delivery and process efficiency.
  • Coordinated with internal teams and stakeholders to streamline workflows and improve service standards.

Senior Customer Service Representative

SemaConnect Systems India Pvt. Ltd
10.2023 - 09.2024
  • Managed vendor relations, escalations, and customer support operations while maintaining high service standards.
  • Resolved vendor payment issues and operational concerns efficiently.
  • Trained and onboarded new team members while supporting workflow improvements.

Senior Customer Service Representative

1FB Support Services Pvt. Ltd
08.2014 - 11.2022
  • Delivered customer support for credit card services, fraud transactions, and lost/stolen card cases.
  • Resolved escalated complaints and improved customer satisfaction through proactive issue resolution.
  • Managed high-volume inbound calls while maintaining compliance standards.

Customer Service Representative

HSBC
08.2007 - 04.2011
  • Processed and quality-checked loan documentation with high accuracy.
  • Handled escalations and supported quality assurance processes.
  • Recognized with 'Learning Curve Champion' and 'Team of the Quarter' awards.

Education

12th ISC - Commerce

Rockvale Academy
Kalimpong, West Bengal
01-2007

Skills

Customer Service & Customer Success

Banking & Credit Card Support

Escalation & Complaint Resolution

Vendor & Stakeholder Management

Team Leadership & Staff Training

SLA & KPI Management

Process Improvement & Quality Assurance

Customer Retention & Engagement

Agile & Project Management

Certification

Foundations of Project Management — Google

Timeline

Project Manager

STPS Innovative Solutions
12.2024 - 07.2025

Senior Customer Service Representative

SemaConnect Systems India Pvt. Ltd
10.2023 - 09.2024

Senior Customer Service Representative

1FB Support Services Pvt. Ltd
08.2014 - 11.2022

Customer Service Representative

HSBC
08.2007 - 04.2011

12th ISC - Commerce

Rockvale Academy
DIKSHA RAUTClient Relations /Customer Success /Customer Service