DILEEPA SHETTY
Fujairah,United Arab Emirates
Summary
Dynamic and adaptable professional with a robust skill set in MS Office, quality control, and hospitality. Demonstrates excellent communication skills and the ability to work under pressure, independently or as part of a team. Proficient in health & safety compliance, HACCP compliance, and food safety audits, with a strong focus on staff training and team supervision. Experienced in inventory control, supplier negotiation, and event coordination. Fluent in multiple languages, enhancing communication across diverse environments. Committed to maintaining high standards of safety regulations compliance and effective problem solving.
Overview
12
12
years of professional experience
Work history
Chief Steward cum Hygiene
Al Bahar Hotel and Resort
Fujairah, United Arab Emirates
08.2020 - 07.2025
- Responsible for Ensuring Overall Hygiene Activities in The Food Production Areas
- Certify organization HACCP/ ISO 22000 Food Safety Management System
- Conduct Internal Audits to Ensure Compliance with Local Regulatory Laws / International Standards in Food Safety
- Evaluate the Corrective Actions Taken for The Non-Conformance Noted During the Audits
- Monitor and Check the Personal Hygiene Conditions & Working Habits of The Staff
- Identify and Report Structural Deficiencies in The Food Operation
- Manage and Maintain an Effective Pest Control System
- Manage and Maintain A Satisfactory Waste Disposal System
- Review and Follow Up on The Microbiological Results from Food Laboratory
- Manage and Maintain the Traceability System Established
- Manage and Review Food Complaints Effectively
- Manage and Maintain Food Safety Documentation and Records
- Periodically Review the Food Safety System
- Arrange Basic Food Safety and PIC Training in Food Safety and Hygiene for The Food Handlers.
- Maintain Food Watch standards and review all PIC’s activity
- Certify the organization HACCP/ ISO Standard
- Follow up with Dubai Municipality inspector findings and sending corrective actions within time frame
- Inspect leased outlets and guidance as required
- Conduct daily inspections in main kitchen/ FB areas to identify the trends and recommendation to improvement
- Responsible for supervising the kitchen stewards and supporting the back of house team to deliver an excellent guest and member experience
- Coordinate with supervisors for other kitchen responsibilities, make certain back of house areas are maintained, and ensure that health and safety are top priorities.
- Conducted regular inspections of all dining and kitchen areas, ensuring adherence to cleanliness standards.
- Conducted comprehensive training sessions for new stewards, focusing on hygiene practices and customer service excellence.
- Provided mentorship to junior stewards, encouraging career progression and skill development.
- Managed scheduling and payroll for stewarding team, optimizing staffing levels to match operational demands.
- Prepared detailed reports on stewarding department performance, highlighting successes and areas for development.
- Developed and maintained positive relationships with suppliers, negotiating cost-effective contracts for cleaning supplies.
- Managed team of stewards to maintain exceptional levels of cleanliness and organization in dining and kitchen areas.
- Streamlined operational procedures, resulting in a 25% increase in departmental productivity and efficiency.
- Oversaw the setup and breakdown of events, ensuring all functions ran smoothly and met client expectations.
- Collaborated with culinary team to design layouts that maximized kitchen efficiency and workflow.
- Facilitated communication between kitchen staff and front-of-house teams to enhance dining experience.
- Monitored compliance with health and safety regulations, significantly reducing workplace accidents.
- Resolved guest complaints with professionalism and a solution-focused approach, maintaining high levels of customer loyalty.
- Introduced a recycling Programme, significantly reducing waste and promoting environmental sustainability.
- Analyzed customer feedback to identify areas for improvement, leading to a 15% increase in guest satisfaction.
- Supervised inventory control, reducing waste by efficiently managing supplies and equipment.
- Coordinated with the kitchen and event planning teams to ensure seamless service during high-profile events.
Senior Stewarding Supervisor
Blue Diamond Al Salam Resort
Fujairah
04.2019 - 08.2020
Stewarding Supervisor (Acting chief Steward)
Grand Excelsior Hotel
Dubai
11.2016 - 03.2019
Assistant chief Steward
Hotel SAYAJI
Mumbai
08.2013 - 11.2016
Education
Diploma -
Hotel Management
Skills
- MS Office
- Browsing
- Emails
- Ability to work under pressure and independently
- Flexible mature to deal with dynamic situations
- Excellent communication skills
- Confident
- Hardworking
- Quick learner
- Cooperative nature
- Quality control
- Stock control
- Hospitality
- Health & safety compliance
- Cleaning techniques
- Restraint understanding
- Documentation & reporting
- Leadership & management
- HACCP compliance
- Food safety audits
- Staff training
- Pest control management
- Waste disposal management
- Food safety documentation
- Team supervision
- Inventory control
- Supplier negotiation
- Problem solving
- Event coordination
- Performance reporting
- Fluent in multiple languages
- Safety regulations compliance
Custom
- PIC- Person in Charge Level III - Dubai Municipality
- Basic Food Hygiene
- Basic Firefighting Skills
- ISO 22000 ;2018 internal auditor course
- Haccp Level 4
Personal Information
Title: Chief Steward
Languages
English
Fluent
Hindi
Proficient (C2)
Timeline
Chief Steward cum Hygiene
Al Bahar Hotel and Resort
08.2020 - 07.2025
Senior Stewarding Supervisor
Blue Diamond Al Salam Resort
04.2019 - 08.2020
Stewarding Supervisor (Acting chief Steward)
Grand Excelsior Hotel
11.2016 - 03.2019
Assistant chief Steward
Hotel SAYAJI
08.2013 - 11.2016
Diploma -
Hotel Management
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