Dilnaz Emilova
Dubai,UAE
Summary
With extensive experience and strong passion for working in the hospitality and customers service industry, I am dedicated to delivering world-class experiences. I aspire to join Emirates as a flight attendant, where I can contribute to a positive and supportive environment.
Overview
3
3
years of professional experience
17
17
years of post-secondary education
Work history
Restaurant hostess
Slippery Otter Pub
West Yellostone,MT, USA
06.2022 - 09.2022
- Facilitated customer inquiries, resulting in improved guest experience.
- Handled complaints with patience and professionalism, ensuring customer retention.
Server
Jibek Jolu Restaurant
Chicago,IL, USA
09.2022 - 09.2024
- Improved customer satisfaction by increasing the sales by 10%
- Achieved prompt resolution of complaints with diplomatic dispute management.
- Cultivated warm relationships with regular customers fostering loyalty towards the restaurant.
Dispatcher in Truck Company
Nomad Freight Truck Company
S Elgin,IL, USA
09.2024 - 05.2025
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Worked flexible hours, covering nights, weekends and bank holidays.
Education
High School Diploma -
Kirov #2
Ak-Suu,Issyk-Kul,Kyrgyzstan 09.2007 - 06.2018
Diploma of Education - Management
Ala-Too Ata-Turk University
Bishkek,Kyrgyzstan 09.2018 - 06.2024
Skills
- Customer service
- Team player
- Dealing with difficult situations
- Communication proficiency
- Adaptability to time changes
- Sales
- Maintaining professional appearance
Languages
English
Fluent
A1
Russian
Native
A1
Turkish
Fluent
A1
German
Master or proficient
C2
Timeline
Dispatcher in Truck Company
Nomad Freight Truck Company
09.2024 - 05.2025
Server
Jibek Jolu Restaurant
09.2022 - 09.2024
Restaurant hostess
Slippery Otter Pub
06.2022 - 09.2022
Diploma of Education - Management
Ala-Too Ata-Turk University
09.2018 - 06.2024
High School Diploma -
Kirov #2
09.2007 - 06.2018