Dilshan wikcramasinghe
Polonnaruwa,sri lanka
Summary
Dedicated professional with expertise in customer service excellence, communication, and risk assessment. Proficient in English, Hindi, and Tamil, with a strong understanding of cleaning procedures and product knowledge. Demonstrates exceptional skills in order processing, stock management, and handling customer queries. Committed to maintaining store cleanliness standards and adept at picking, packing, cash handling, and complaint management. Aims to leverage skills in a dynamic environment focused on operational efficiency and customer satisfaction.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work history
Cleaner
Prime FM
Sharja, Dubai
10.2023 - Current
- Cleaned and sanitised various areas including offices, restrooms and communal spaces.
- Operated cleaning equipment such as vacuum cleaners and floor polishers effectively.
- Maintained inventory of cleaning supplies and reported shortages to management promptly.
- Collaborated with team members to ensure thorough cleaning and efficient workflow.
- Trained new staff on cleaning procedures and proper use of cleaning tools.
- Provided deep cleaning services for occasional needs such as post-construction or move-in scenarios.
- Took on additional responsibilities during staff shortages demonstrating flexibility and commitment.
- Worked quickly to complete cleaning within allotted timeframes.
Staff member
Pizza hut
Delgoda, Sri Lanka
05.2023 - 10.2023
- Delivered exceptional customer service by addressing queries and resolving issues promptly.
- Cheking Daily Expire Updating Expire Chart And Cheking Weekly And Monthly Expire dates And Update and inform
- Keep Stores Clean And 1st In last out Order
- Operated kitchen equipment safely and efficiently whilst adhering to hygiene standards.
- Collaborated with team members to ensure timely preparation and delivery of orders.
- Maintained cleanliness and organisation of workstations to enhance operational efficiency.
- Assisted in training new staff members on food preparation and customer service protocols.
- Followed company policies strictly, ensuring regulatory compliance.
- Delivered products on time by adhering to schedules closely.
Staff member
KFC
Polonnaruwa, Sri Lanka
09.2022 - 02.2023
- Cheking Daily Expire Updating Expire Chart And Cheking Weekly And Monthly Expire dates And Update and inform
- Keep Stores Clean And 1st In last out Order
- Assisted in maintaining high standards of food safety and cleanliness within restaurant environment.
- Collaborated with team members to ensure efficient service during peak hours.
- Operated kitchen equipment and tools to prepare menu items according to established recipes.
- Guided new staff in understanding procedures and best practices for customer service.
- Managed office supplies and inventory for day-to-day operations.
- Delivered exceptional customer service by addressing inquiries and resolving complaints promptly.
Laboratory technician
Edward And Christie (PVT) LTD
Trinco, Sri Lanka
09.2021 - 07.2022
- Operated and maintained complex laboratory equipment to ensure optimal performance.
- Conducting all the necessary testing on Soil, Sand, DGABC, and Aggregate & Concrete.
- Report preparation
- Field Density Test • DCP Test
- Carried out & supervising of following laboratory & field test in controlling & preparing Lab Reports (Soil, Aggregate, Asphalt, Concrete) for the submissions and for progress meeting
- Collaborated with multidisciplinary teams to support project requirements and timelines.
- Documented experimental procedures and results accurately in laboratory notebooks.
Laboratory technician
Consulting Engineers & Contractors
Dabulla, Sri Lanka
12.2019 - 04.2020
- Conducted routine laboratory tests to ensure compliance with health and safety regulations.
- Maintained and calibrated laboratory equipment to guarantee accurate and reliable results.
- Collaborated with team members to develop and implement standard operating procedures.
- Report preparation
- Field Density Test
- DCP Test
- Concrete Batching
- Machine Tosh
- Competent in all commonly used computer programs such as MS office and applications.
Laboratory assistant
Consulting Engineers & Contractors
Habarana - Dabulla, Sri Lanka
05.2019 - 12.2019
- Assisted in preparation and labelling of samples for various experiments.
- Conducted routine maintenance on laboratory equipment to ensure optimal performance.
- Documented experimental results meticulously to maintain accurate records for future reference.
- Conducting all the necessary testing on Soil, Sand, DGABC, and Aggregate & Concrete.
- Report preparation
- Field Density Test • DCP Test
- Concrete Batching
- Machine Tosh
Laboratory assistant
KMCC Pvt (Ltd)
Polonnaruwa / Dabulla , Sri Lanka
04.2018 - 05.2019
- Conducting all the necessary testing on Soil, Sand, DGABC, and Aggregate & Concrete.
- Assisted in conducting experiments and maintaining laboratory equipment to ensure optimal functionality.
- Implemented safety protocols and procedures to promote a secure working environment for all staff.
- Collaborated with team members to prepare samples and conduct analyses in adherence to standard operating procedures.
- Managed inventory of laboratory supplies, ensuring timely replenishment to prevent disruptions in operations.
Education
High School - Engineering And Technology
Vilaya Central Collage
Aralaganvila 01.2013 - 11.2015
Skills
LANGUAGES
- English
- Hindi
- Tamil
Knowledge of cleaning products
- Knowledge sharing
- Communication excellence
- Risk assessment knowledge
- Customer services excellence
- Order processing
- Stock management
- Customer queries response
- Store cleanliness standards
- Picking and packing
- Cash handling
- Complaint management
- Cleaning procedures
Languages
English
Advanced (C1)
Hindi
Upper intermediate
Tamil
Elementary
Affiliations
- Watch Films
- Traveling
- Get Experience About Other Job
ADDITIONAL QUALIFICATIONS
- 03 Month in Kekirawa English Course
- T.O.E.K. Bridge International English Exam-Kekirawa Academy
- MS Office (word, Excel) application of internet and email- Kekirawa Academy
Timeline
Cleaner
Prime FM
10.2023 - Current
Staff member
Pizza hut
05.2023 - 10.2023
Staff member
KFC
09.2022 - 02.2023
Laboratory technician
Edward And Christie (PVT) LTD
09.2021 - 07.2022
Laboratory technician
Consulting Engineers & Contractors
12.2019 - 04.2020
Laboratory assistant
Consulting Engineers & Contractors
05.2019 - 12.2019
Laboratory assistant
KMCC Pvt (Ltd)
04.2018 - 05.2019
High School - Engineering And Technology
Vilaya Central Collage
01.2013 - 11.2015