Dilshana Shajahan
Dubai,UAE
Summary
Friendly and professional Customer Support Specialist with a background in communication, front-desk operations, and client service excellence. Experienced in handling high-pressure environments, managing customer queries, resolving complaints, and ensuring smooth day-to-day operations. Adaptable and quick to learn with a proven record of maintaining a welcoming environment and providing accurate information to customers. Adept in multitasking, problem-solving, and collaborating across teams to ensure positive customer experiences.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Receptionist cum Customer Service
Peni Ice Candy
Muvattupuzha
07.2023 - 02.2025
- Company Overview: Penina Industries LLP
- Acted as the primary point of contact for customers and visitors, maintaining a welcoming and professional front-desk presence
- Answered phone calls and responded to customer emails, resolving queries and directing inquiries efficiently
- Scheduled appointments, managed calendars, and coordinated internal communications for smooth office operations
- Assisted customers with order-related queries and service issues, ensuring timely follow-up and resolution
- Maintained accurate visitor logs, updated records, and handled clerical tasks including data entry and filing
- Collaborated with different departments to support administrative needs and enhance customer satisfaction
- Ensured the reception area was organized and aligned with company hospitality standards
- Penina Industries LLP
Microbiologist - Quality Control & Compliance
Testing Laboratory
Aroor
03.2023 - 05.2023
- Analyzed food and water samples for microbial contamination, ensuring ISO standards were met
- Documented non-conformance reports and contributed to corrective actions for quality improvement
- Supported audits and maintained laboratory hygiene and compliance protocols
Intern - Microbiological Research & Quality Testing
NIFPHATT
Cochin
02.2023 - 03.2023
- Performed microbiological assessments for seafood quality and safety
- Assisted in HACCP implementation and documentation
- Participated in ISO audit preparations and technical reporting
Education
MSc - Applied Microbiology
Mahatma Gandhi University, St. Thomas College
01.2020 - 01.2022
PG Diploma - Food Safety & Quality Management
IGNOU
BSc - Microbiology
Mahatma Gandhi University, St. Mary's College for Women
01.2016 - 01.2019
Skills
- Customer Service & Front Desk Operations
- Communication & Interpersonal Skills
- Problem Solving & Complaint Resolution
- Telephone & Email Correspondence
- Multilingual Communication
- Data Entry & Documentation
- Customer query handling
- Time Management & Multitasking
- Team Collaboration & Coordination
- Hospitality & Professionalism
Certification
- HACCP - Level 3
- Advanced Bioinformatics & DNA Sequence Analysis
Languages
English
Hindi
Malayalam
Personal Information
- Date of birth: 06/14/98
- Nationality: Indian
Custom
Available upon request.
References
References available upon request.
Timeline
Receptionist cum Customer Service
Peni Ice Candy
07.2023 - 02.2025
Microbiologist - Quality Control & Compliance
Testing Laboratory
03.2023 - 05.2023
Intern - Microbiological Research & Quality Testing
NIFPHATT
02.2023 - 03.2023
MSc - Applied Microbiology
Mahatma Gandhi University, St. Thomas College
01.2020 - 01.2022
BSc - Microbiology
Mahatma Gandhi University, St. Mary's College for Women
01.2016 - 01.2019
PG Diploma - Food Safety & Quality Management
IGNOU
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