DIMA NAKIB
Abu Dhabi
Summary
CUSTOMER SERVICE AND ADMINISTRATION PROFESSIONAL
Overview
14
14
years of professional experience
2
2
Languages
Work History
Operations Enablement Officer- Investment
Royal Bank Of Canada
07.2022 - 10.2023
- Identify RBC investment team needs and provide advice and guidance to serve RBC clients
- Assist RBC investment team with interpretation of policies and procedures
- Participate in activities required to establish new business processes, and facilitate the application of new technologies to existing business processes
- Take ownership of client problems at first point of contact by applying appropriate RBC processes, policies and procedures and escalates concerns to appropriate partners
- Maximize the use of technology available, maintain data integrity, document all relevant client service interactions in corporate memory and enable continuity of client service and future opportunity spotting by documenting details of client interactions in most appropriate system CART, Sales Platform, CIS. Royal Funds Transfers, Iris, On Demand
Client Advisor
Royal Bank of Canada
01.2021 - 07.2022
- Introduce clients to the capabilities of in-branch partners, scheduling appointments and fulfilling client needs as appropriate
- Identify client problems that require escalation and appropriately refer the complex situations to partners/specialists, while maintaining accountability for client service delivery
- Encourage clients to form a digitally based relationship with RBC
- Cash custodian, responsible for cash management and balancing throughout the day
- Supervision, training and mentoring of staff to optimize the quality of delivery to clients.
Executive Assistant to Head of Investments
Qatar First Bank
01.2010 - 06.2016
- Arrange all the logistics related to the Head and investment team business trips
- Manage calendars & arrange meetings
- Negotiate corporate rates with hotels in Europe & Middle East.
Education
Diploma - Business Administration, Marketing & HR Specialist
Trios College Toronto
Bachelor of English Literature - undefined
University of Aleppo
Skills
Consultative Selling
Service Level Agreements
New Business Development
Client Relationship Management
Organizational Skills
Time Management
Customer Service Skills
Communication Skills
Data Entry
Computer Proficiency
Problem-solving
Negotiation Skills
Calendar Management
Timeline
Operations Enablement Officer- Investment
Royal Bank Of Canada
07.2022 - 10.2023
Client Advisor
Royal Bank of Canada
01.2021 - 07.2022
Executive Assistant to Head of Investments
Qatar First Bank
01.2010 - 06.2016
Diploma - Business Administration, Marketing & HR Specialist
Trios College Toronto
Bachelor of English Literature - undefined
University of Aleppo