Summary
Overview
Work History
Education
Skills
Timeline
Generic

DIMA NAKIB

Abu Dhabi

Summary

CUSTOMER SERVICE AND ADMINISTRATION PROFESSIONAL

Overview

14
14
years of professional experience
2
2
Languages

Work History

Operations Enablement Officer- Investment

Royal Bank Of Canada
07.2022 - 10.2023
  • Identify RBC investment team needs and provide advice and guidance to serve RBC clients
  • Assist RBC investment team with interpretation of policies and procedures
  • Participate in activities required to establish new business processes, and facilitate the application of new technologies to existing business processes
  • Take ownership of client problems at first point of contact by applying appropriate RBC processes, policies and procedures and escalates concerns to appropriate partners
  • Maximize the use of technology available, maintain data integrity, document all relevant client service interactions in corporate memory and enable continuity of client service and future opportunity spotting by documenting details of client interactions in most appropriate system CART, Sales Platform, CIS. Royal Funds Transfers, Iris, On Demand

Client Advisor

Royal Bank of Canada
01.2021 - 07.2022
  • Introduce clients to the capabilities of in-branch partners, scheduling appointments and fulfilling client needs as appropriate
  • Identify client problems that require escalation and appropriately refer the complex situations to partners/specialists, while maintaining accountability for client service delivery
  • Encourage clients to form a digitally based relationship with RBC
  • Cash custodian, responsible for cash management and balancing throughout the day
  • Supervision, training and mentoring of staff to optimize the quality of delivery to clients.

Executive Assistant to Head of Investments

Qatar First Bank
01.2010 - 06.2016
  • Arrange all the logistics related to the Head and investment team business trips
  • Manage calendars & arrange meetings
  • Negotiate corporate rates with hotels in Europe & Middle East.

Education

Diploma - Business Administration, Marketing & HR Specialist

Trios College Toronto

Bachelor of English Literature - undefined

University of Aleppo

Skills

Consultative Selling

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Timeline

Operations Enablement Officer- Investment

Royal Bank Of Canada
07.2022 - 10.2023

Client Advisor

Royal Bank of Canada
01.2021 - 07.2022

Executive Assistant to Head of Investments

Qatar First Bank
01.2010 - 06.2016

Diploma - Business Administration, Marketing & HR Specialist

Trios College Toronto

Bachelor of English Literature - undefined

University of Aleppo

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DIMA NAKIB