DIMAL RAJ BENEDICT

• Responsible for all HR, legal, and general affairs functions of Toshiba.
• Collaborating with BU Heads on their yearly business goals and devising HR plans that are required to support these goals.
• Support business with HR processes such as manpower planning, budgeting, talent acquisition and development, performance management, succession planning, compensation & rewards strategy, and employee engagement.
• Oversee the hiring and recruitment process of the company including creating and managing budgets, and partnering with the right search firms, social media channels, job boards, and university associations.
• Work with BU Heads and Senior Managers to establish their team’s performance KPIs, document them in the form of job descriptions, and track progress through effective MIS reporting systems.
• Design training and development programs aimed at skills and knowledge impartment. Improve business results by increasing the workforce's competency capacity.
• Work with HQ on audit requirements and compliance matters. Prepare compliance checklists and evaluate existing processes and identify gaps. Come up with corrective and preventive actions to bridge the gaps.
• Created succession planning for critical roles and assessed staff performance and their potential, extracted results, and built a data pool around these measures. Established assessment centers, 360 feedback, and role-play methodologies for Leadership assessment.
• Drafted various company policies, regulations, and processes in line with local laws and labor regulations.
• Responsible for several administrative leadership functions that included Employee Relations, Team Building, Wellness Planning, Health, and Safety planning, Business Legal matters (e.g Contractual issues, IP-related matters, Lawsuits), Business Continuity Planning, CSR activities, Employee Insurance, Payroll, WhistleBlower System monitoring, Vendor Management, Business Risk Planning and Audits, Employee Records keeping, Leaves Management, Licensing etc.

• Responsible for HR functions of 7 business units handling 900+ staff across the GCC (businesses handled, Retail: Nike and Sun and Sand Sports; FMCG: Farm Fresh; Pharmaceuticals and Nutrition: Super Care; MEP and Construction: Green Builders; Education: Emirates British School; Fitness: Engine; Distribution: Toy Magic).
  • Managed the hiring, and onboarding process for these 7 businesses.
  • Identified training needs and conducted several training programs for employees and leadership positions.
  • Provided operational excellence by resolving understaffing issues, terminations, and disciplinary procedures. Advised executives on best practices for employee growth and productivity goals, and consistently helped improve retention.
  • Conducted exit interviews to gauge areas of success and opportunities for improvement.
  • Investigated and liaised with the legal department to respond to complaints of harassment, discrimination, employee grievances, and other sensitive issues.

• Performed hiring at all levels and categories including blue-collar to knowledge workers.
• Had set up the HR department from scratch by establishing all HR processes, policies, and workflows followed by training and implementation.
• Advised decision-makers on complex and confidential matters ranging from contract staffing, training, performance management, compensation, and employee relations.
• Handled employee relations at the factory setup by promoting welfare programs and through feedback and constant interactions.
• Guided leaders and employees on company policies, programs, benefits, payroll, and salary administration.

• Built strong relationships with customers by exhibiting a positive attitude and an attentive response.
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Supervised team members to confirm compliance with set procedures and quality requirements.
• I worked with my team to identify areas for improvement and devise solutions based on their findings.