Dina Al Nuaimi

Development and Implementation of Policies

Clinical and Operational Standards

Training and Education

Monitoring and Evaluation Responsibilities

Policy Creation: Departments are responsible for developing policies and procedures that align with hospital-wide standards and meet regulatory requirements (e.g., Joint Commission, ISO standards).

Compliance: Ensure policies comply with national healthcare laws, accreditation standards, and ethical guidelines.

Periodic Review: Regularly review and update departmental policies to reflect changes in laws, technologies, and practices.

Quality of Care: Establish protocols for clinical procedures to ensure consistent, high-quality care across all departmental activities.

Efficiency: Develop operational standards to optimize resource utilization, reduce waste, and enhance patient flow.

Safety Protocols: Implement safety guidelines to protect patients, staff, and visitors, including infection control, medication management, and emergency preparedness.

Staff Orientation: Provide comprehensive training to new staff members on departmental policies and procedures.

Ongoing Education: Facilitate continuous education programs to ensure staff stay updated on the latest practices, standards, and technologies.

Competency Assessment: Regularly assess staff competency to ensure adherence to departmental and hospital-wide standards.

Performance Metrics: Monitor departmental performance using key indicators such as patient satisfaction, error rates, and compliance scores.

Audits and Inspections: Conduct internal audits to assess adherence to policies and identify areas for improvement.

Feedback Mechanisms: Establish channels for receiving and addressing feedback from patients, staff, and stakeholders.

Regulatory Compliance

Licensing and Accreditation: Ensure all departmental practices meet the standards set by accrediting bodies (e.g., Joint Commission, Ministry of Health).

Documentation: Maintain accurate and up-to-date records for audits, inspections, and legal compliance.

Incident Reporting: Develop systems for reporting and investigating incidents, ensuring corrective actions are implemented.

Interdepartmental Coordination

Collaboration: Work with other departments to ensure seamless patient care and efficient hospital operations.

Policy Integration: Align departmental policies with hospital-wide initiatives, such as sustainability goals or digital transformation projects.

Communication: Facilitate clear communication channels for reporting issues, sharing updates, and coordinating care.

Care Standards: Ensure policies prioritize patient safety, dignity, and confidentiality.

Informed Consent: Develop protocols for obtaining and documenting patient consent.

Feedback and Grievance Handling: Implement systems for addressing patient complaints and improving service quality based on feedback.

• Head of stores and supplies section-Ajman
• Head of Medical Products Section
• Head of Pharmaceutical Products and Medicine Section
• Head of Medical Equipment’s Section
• Head of inventory in Ajman Medical District
• Identify strategies, policies and plans for purchasing, storage and distribution.
• Implementation and monitoring of purchasing and storage plans.
• Monitoring and reviewing storage and inventory systems to meet supply requirements and control inventory levels.
• Inventory and Orders Management.
• Management registration systems facilitate tracking the movement of goods and ensure the return of demand and re-stocking at optimal times.
• Contact other departments regarding the requirements of the items and transfer.
• Overseeing the recording of purchase, storage and distribution transactions.
• Prepare and implement annual requirements and ensure the rational use of varieties.
• Daily operations planning and management.
• Supervising the training of staff and monitoring their performance.
• Experience in dealing with local purchases, contracts and companies
• Devising and using fruitful sourcing strategies in purchasing.
• Approving the ordering of necessary medical items, medical equipment and services.
• Track and report key functional metrics to reduce expenses and improve effectiveness.
• Negotiating with external vendors to secure advantageous terms.
• Experience working with multiple vendors to determine the best deals and evaluate the pros and cons of each based on price, quality, speed of delivery and other factors.
• Collaborate with key persons to ensure clarity of the specifications of the required materials during purchasing.
• Finalizing purchase details of orders and deliveries
• Experience in collecting and analysing data.
• Knowledge of sourcing and procurement techniques.
• Good knowledge of suppliers.
• Trained and mentored junior pharmacy staff to increase team productivity and efficacy.
• Managed medical store budgets through inventory management.
• Ordered and purchased pharmaceutical supplies, medical supplies and drugs.
• Maintained accurate and detailed records of all medications processed through the medical store.
• Adhered to legal rules and regulations governing pharmaceutical practice.
• Worked with other healthcare professionals to review the quality of drugs.

Al Qassimi Women's and Children's Hospital- Sharjah

• Head of Supply Department
• Head of Research Committee
• Head of Sustainability and Paperless Transaction Committee
• Member of Events and Health Promotion Committee
• Developing Plans for Re-order of Medical items
• Developing Plans for Re-order of Medical Devices Consumables
• Developing Plans for Inventory Management
• Developing Plans for Orders Fulfilment
• Developing Plans for On-Time Supplying High-Quality Medical Items for Visiting Consultants
• Communication and Negotiation with Suppliers and Vendors for Profitable Deals and On-time Delivery of Medical Products
• Evaluation of Medical Products
• Train and Guide Employees
• Find Cost-effective Solutions for Supply Processes
• Resolve Issues that Come Up (e.g. Delays in delivery)
• Collaborate with Other Departments to Create Coordinated Plans
• Develop and Implement Safety Guidelines in All Aspects of the Supply
• Ensure Supply Processes Meet Legal Requirements and Standards

• · Inspection of private pharmacies
• Inspection of pharmacies and medical stores in government hospitals
• Initial and final assessment for new pharmacies and medical stores.
• Audit and inspection of medicines and medical products received at the airport in the cargo village and post office
• Inspection of narcotic, controlled and semi-controlled medicines
• Monitor the implementation of the circulars and pharmacy laws.
• Overseeing the registration of pharmaceutical companies and their products
• Combat against drug cheats
• Auditing of Pharmaceutical facilities and Healthcare facilities
• Worked with other healthcare professionals to review thequality of drugs.
• Received prescriptions and checked against medical histories, safeguarding patient health and safety.
• Adhered to legal rules and regulations governing pharmaceutical practice.
• Internal and External Auditing of Healthcare facilities