Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Personal Information
Custom
References
Timeline
Generic
Dina Forsati

Dina Forsati

Dubai,United Arab Emirates

Summary

Motivated and dedicated professional who is skilled at building strong relationships and resolving issues promptly. Known for effective communication skills and proactive, adaptable mindset. Eager to learn, grow, with a passion for taking on new challenges and exploring diverse roles.

Overview

14
14
years of professional experience

Work history

Brand Ambassador / Shift Leader

DAMAC
Dubai, United Arab Emirates
12.2022 - 08.2025
  • Served as the first point of contact for prospective clients, engaging them with professionalism and elegance to generate qualified leads and schedule meetings for the sales team.
  • Acted as a shift leader, overseeing stand operations, delegating tasks, and ensuring colleagues remained productive and engaged throughout shifts.
  • Promoted DAMAC projects and current promotions with in-depth product knowledge, aligning presentations with company scripts to ensure brand consistency.
  • Consistently achieved and exceeded assigned targets for lead generation, client tours, and sales conversions.
  • Monitored team performance during shifts, providing guidance and support to colleagues to maximize overall productivity.
  • Followed up with leads to convert interest into scheduled meetings, enhancing sales opportunities for the team.
  • Reported operational issues promptly to management, ensuring smooth stand performance and customer experience.
  • Stayed updated on new promotions, pricing, and project launches to deliver accurate and compelling client interactions.

Retail Senior Sales Associate

Charles and Keith (Apparel Group)
Dubai, United Arab Emirates
01.2021 - 10.2022
  • Represent the brand by maximizing sales through exceptional customer service and a superior retail experience.
  • Support store operations by maintaining visual presentation standards and assisting with store upkeep as directed by the Store Manager / Assistant Store Manager.
  • Deliver outstanding customer service following the company’s G.U.E.S.T. selling guideline (Greet, Understand, Explain, Sell, Thank).
  • Efficiently handle the Point of Sale (POS) / billing counter, ensuring accuracy and speed.
  • Reconcile cash till balances at the beginning and end of each shift.
  • Accurately issue receipts, refunds, and change to customers.

Guest Ambassador

Burj Khalifa - At the Top (Emaar Properties)
Dubai, United Arab Emirates
05.2014 - 05.2016
  • Delivered exceptional customer service by responding promptly to guest inquiries and requests.
  • Escorted and guided guests to various areas while providing accurate and knowledgeable information.
  • Handled cash transactions efficiently, supporting revenue growth.
  • Assisted individuals with disabilities, ensuring accessibility and comfort.
  • Promoted and sold company products and services using effective sales techniques.
  • Engaged and interacted with guests to create positive experiences and build rapport.
  • Consistently achieved and exceeded performance and sales targets.

Visa Services Associate (Campaign)

Visa Group
Dubai, United Arab Emirates
01.2013 - 02.2013
  • Interacting with people and handling visa customers on a road show service. Provided customer service and assistance to applicants throughout the visa process.
  • Responded promptly to inquiries, guiding applicants with accurate and relevant information.

Auto Loan Debt Collections Specialist

Tahseel
Dubai, United Arab Emirates
11.2012 - 04.2013
  • Contact borrowers with past-due auto loan accounts via phone, email, and written correspondence.
  • Negotiate repayment plans, settlements, and alternative payment arrangements.
  • Maintain detailed records of collection activities, interactions, and account status in the loan management system.
  • Monitor accounts for compliance with internal policies and external regulations.
  • Collaborate with repossession teams and legal departments as necessary for debt accounts.
  • Escalate unresolved accounts to supervisors or legal action when appropriate.

Sales Consultant

Bin Sina Pharmacy
Dubai, United Arab Emirates
05.2011 - 11.2011
  • Assist customers by providing guidance and recommendations on pharmacy and retail products.
  • Promote products effectively by demonstrating their features and explaining benefits.
  • Respond to customer inquiries and provide accurate, helpful information.
  • Create sales opportunities through product knowledge, upselling, and cross-selling.
  • Maintain up-to-date knowledge of the products represented, including new launches and promotions.

Education

Bachelor - Business Management

Emirates Aviation University
Dubai

GCE / GCSE O – Level - Commerce

Grammar School
Dubai

Skills

  • Customer Service and Client Relations
  • Sales and Business Development
  • Communication and Interpersonal Skills
  • Operations and Administration
  • Problem Solving and Critical Thinking
  • Finance and Collections
  • Proficient in Microsoft Office Suite

Languages

English
Fluent
Arabic (intermediate)
Intermediate
Farsi
Intermediate

Affiliations

  • Travelling
  • Swimming

Personal Information

  • Date of birth: 11/24/92
  • Gender: Female
  • Nationality: Iranian
  • Marital status: Single

Custom

  • Listening to music
  • Travelling
  • Swimming

References

References available upon request.

Timeline

Brand Ambassador / Shift Leader

DAMAC
12.2022 - 08.2025

Retail Senior Sales Associate

Charles and Keith (Apparel Group)
01.2021 - 10.2022

Guest Ambassador

Burj Khalifa - At the Top (Emaar Properties)
05.2014 - 05.2016

Visa Services Associate (Campaign)

Visa Group
01.2013 - 02.2013

Auto Loan Debt Collections Specialist

Tahseel
11.2012 - 04.2013

Sales Consultant

Bin Sina Pharmacy
05.2011 - 11.2011

Bachelor - Business Management

Emirates Aviation University

GCE / GCSE O – Level - Commerce

Grammar School

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Dina Forsati