DINA MAGDY FARROUH
Dubai
Summary
Dedicated customer service and front desk expert with 10+ years in client relations and office management. Skilled in efficiently addressing high volumes of customer inquiries through various communication channels while upholding service standards and client satisfaction. Experienced in CRM systems, reporting, and administrative support functions. Actively pursuing new roles in customer service or front desk operations to apply a client-centric approach and strong communication abilities.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Kitopi Catering Services LLC
03.2023 - 09.2025
- Managed customer inquiries via phone, email, and live chat, maintaining high satisfaction scores.
- Resolved complaints efficiently and escalated complex issues to management when necessary.
- Updated and maintained customer data in CRM after each interaction.
- Coordinated with internal departments to ensure SLA compliance and timely service delivery.
- Supported process improvements that enhanced service efficiency and client retention.
- Trained new employees on CRM systems and customer service procedures.
Kindergarten Teacher
Al Resala Language School
01.2014 - 08.2022
- Designed and implemented engaging lesson plans tailored to student needs.
- Maintained strong communication with parents and school administration.
- Prepared student reports and organized academic records.
- Created learning activities to encourage social and cognitive growth.
Receptionist
El Nada Clinic
09.2012 - 12.2013
- Welcomed patients, managed appointment scheduling, and handled front-desk operations.
- Processed payments, invoicing, and maintained accurate clinic records.
- Assisted doctors and staff to coordinate daily operations and ensure patient satisfaction.
Education
Educational Diploma - undefined
Minufiya University
Egypt01.2017
Bachelor of Arts - Geography
Ain Shams University
Egypt01.2012
Skills
- Software proficiency
- Customer support and relations
- Front desk operations
- CRM systems management
- Microsoft Office suite
- Data entry and reporting
- Team collaboration
- Scheduling and calendar management
- Attention to detail
- SLA monitoring
- Process improvement
- Effective communication
Certification
Kindergarten and Montessori Course, Cairo University, 01/01/18
Languages
Arabic
English
Timeline
Customer Service Representative
Kitopi Catering Services LLC
03.2023 - 09.2025
Kindergarten Teacher
Al Resala Language School
01.2014 - 08.2022
Receptionist
El Nada Clinic
09.2012 - 12.2013
Educational Diploma - undefined
Minufiya University
Bachelor of Arts - Geography
Ain Shams University