Seasoned Senior L&D Program Manager with a distinguished track record spanning 20+ years, adept in steering complex initiatives to triumphant outcomes. Proficient in orchestrating cross-functional teams, cultivating alliances, and delivering strategic growth. A visionary leader skilled in identifying opportunities, fostering collaboration, and driving scalable results on a global scale.
Lead 5 Analytics/Tech Learning and development programs for Majid Al Futtaim staff, cultivating cross-functional collaboration.
Focused on program's consistency and coherence with corporate, technical and specialist standards.
Designed/executed L&D business initiatives, forging fruitful partnerships within/outside organizations.
Spearheaded virtual training transition, enhancing accessibility, cost-effectiveness, and outcomes.
Set team priorities, maintained schedules and monitored performance for optimum results.
Facilitated L&D programme-level discussions and workshops to achieve clear direction on key issues and priorities.
Renegotiated contracts with existing vendors for improved costs and timely results.
Assessed, formulated and proposed changes to ongoing L&D program's, providing strategic directions for clients and stakeholders.
Identified, assessed and planned L&D program's, managing dependencies and interfaces between projects.
Revamped lead generation, targeting SMEs in GCC/MENA, boosting lead generation force efficiency by 85%
Engineered successful lead generation strategies, optimizing results across diverse channels.
Identified gaps in Lead generation programmes, initiating extra activities and management interventions.
Managed project budgets and monitored programme expenses against delivered and realized programme benefits.
Designed and rolled out 3 Commercial programs with multiple projects and management of interdependencies with oversight of risks and issues in Iraq, Oman, UAE
Defined business strategies and roadmaps to drive performance across sales, promotions and marketing departments.
Established budgets for programme activities and controlled expenditure to meet targets.
Formulated multi-year growth plan, driving SMS&P MEA hosting sector expansion.
Launched Cloud Solution Provider (CSP) program across MEA, achieving market success.
Cultivated and developed strategic partnerships to build assigned territory.
Prepared business research and financial reports for executive meetings.
Pioneered operational/sales strategies, expanding into USA market, enhancing profits.
Steered strategic growth across diverse regions, driving expansion and success.
Completed profitable projects in collaboration with multidisciplinary teams and stakeholders.
Troubleshot complex operational issues by diagnosing root causes and devising effective solutions.
Led growth-focused, cross-functional teams, boosting market share by 25%, and service quality by 85%.
Initiated transitions to virtual training, optimizing telecom loyalty, and customer retention.
Identified, assessed and planned programmes, managing dependencies and interfaces between projects.
Managed high-performing teams to deliver quality customer service and stable profits.
Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
Recruited top-performing candidates to build staff retention and team performance.
Empowered staff members to contribute to continuous improvement, quality and growth of company.
Inspiring Leader
Cross-Functional Collaboration
Partnerships and Stakeholder management
Program Leadership
Strategic Planning
Learning and development management
Programme Governance