MS Office
Dina Saboun
Medical Representative
Abu Dhabi
Summary
Experienced Medical Representative and HealthCare Professional with over 6 years of experience in [Healthcare]. Excellent reputation for resolving problems and improving customer satisfaction. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking Patient Account Representative dedicated to customer service and patient care. Outgoing and flexible team player. Talent for developing creative solutions that satisfy all parties. Motivated Patient Account Representative offering 3 years of healthcare and customer service experience. Highly effective time management, conflict resolution and communication skills.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Patient Account Representative
Burjeel holding HealthCare Group
Abu Dhabi
01.2021 - Current
- Educated patients on medicine and at-home healthcare tools.
- Explained plans for treatment and payment options.
- Compiled and reviewed medical charts.
- Reviewed daily care slips for doctors.
- Facilitated communication between patients and various departments and staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Organized patient records and database to facilitate information storage and retrieval.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Taught patients and families to use at-home medical equipment.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Used coordination and planning skills to achieve results according to schedule.
- Took copayments and compiled daily financial records.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Assisted patients in filling out check-in and payment paperwork.
Medical Representative
Multi Appex Pharma
Cairo
01.2017 - 05.2020
- Analyzed market to identify new opportunities and strengthen relationships with hospitals, medical centers and primary provider physicians.
- Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Prospected continuously for new potential customers and maintained robust conversion rate.
- Recognized trends within territory and industry to create proactive plans.
- Developed marketing materials such as case studies and product brochures to promote and educate buyers on product offerings.
- Conducted routine product demonstrations to verify proper utilization and improve patient outcomes.
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
- Conducted research to stay up-to-date with industry trends, prices and market competition.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing.
- Brought in new customers and retained base through proactive management of individual needs .
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Scheduled, updated and maintained product preparations and customer promotions.
- Proactively managed client correspondence and recorded tracking and communications.
Veterinary Medical Physician Assistant
Amani Saeda Vet Clinic
Gharbeya
01.2016 - 01.2017
- Answered owner animal health questions and advised on best care practices.
- Triaged incoming Animalsto determine treatment needs and urgency of care.
- Assisted senior staff with blood analyses and physical assessments.
- Processed new Animalsnand updated client records with key information using standardized registration systems and encrypted databases.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
- Collected patient biopsies and blood samples for laboratory analysis.
- Administered medications to animals in treatment and documented changes in condition.
- Managed medical intervention and therapy for animals in collaboration with veterinarian.
- Educated clients on post-surgical care and nutrition.
- Assisted veterinarian during immunologic, medical, surgical and diagnostic procedures.
Education
Bachelor of Veterinary Medicine - Veterinary Medicine.
Faculty of Veterinary Medicine
Mansoura, Egypt 09.2009 - 07.2014
Bio-Chemistry Diploma - Biochemistry
Faculty of Veterinary Medicine
Egypt 01.2015 - 01.2016
Skills
Self-Motivated
undefinedSoftware
Timeline
Patient Account Representative
Burjeel holding HealthCare Group
01.2021 - Current
Medical Representative
Multi Appex Pharma
01.2017 - 05.2020
Veterinary Medical Physician Assistant
Amani Saeda Vet Clinic
01.2016 - 01.2017
Bio-Chemistry Diploma - Biochemistry
Faculty of Veterinary Medicine
01.2015 - 01.2016
Bachelor of Veterinary Medicine - Veterinary Medicine.
Faculty of Veterinary Medicine
09.2009 - 07.2014
UAE Driving License
UAE Valid Driving License
UAE Driving License
UAE Valid Driving License
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