Dina Saleh

Alain

Overview

years of professional experience

True Life Specialty Hospital

Abu Dhabi, UAE

03.2021 - Current

Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered constant flow of customer calls with minimal wait times.
Answered customer telephone calls promptly to avoid on-hold wait times.

Royal Care Medical Center’s

Abu Dhabi, UAE

01.2017 - 03.2021

Planned and executed events and marketing programs to increase qualified leads.
Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic and elevated sales numbers.
Engaged, informed and supported staff on media and marketing outcomes.
Launched marketing activities for new product lines and market penetration.

Nour Travel Agent

Cairo, EGYPT

02.2010 - 01.2015

Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Took ownership of customer issues and followed problems through to resolution.
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Trousim And Hotel Faculty

Almniya , EGYPT

06.2006

Arabic

Bilingual or Proficient (C2)

English