Dina Saleh
Alain
Overview
14
14
years of professional experience
Work History
Customer Service Representative
True Life Specialty Hospital
03.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Marketing Executive
Royal Care Medical Center’s
01.2017 - 03.2021
- Planned and executed events and marketing programs to increase qualified leads.
- Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic and elevated sales numbers.
- Engaged, informed and supported staff on media and marketing outcomes.
- Launched marketing activities for new product lines and market penetration.
Customer Service Manager
Nour Travel Agent
02.2010 - 01.2015
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Bachelor's - Tourism Management.
Trousim And Hotel Faculty
Almniya , EGYPT06.2006
Skills
- Order Fulfillment
- Active Listeatching
- Report Transcription
- Customer Relations
Languages
Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Spanish
Beginner (A1)
Timeline
Customer Service Representative
True Life Specialty Hospital
03.2021 - Current
Marketing Executive
Royal Care Medical Center’s
01.2017 - 03.2021
Customer Service Manager
Nour Travel Agent
02.2010 - 01.2015
Bachelor's - Tourism Management.
Trousim And Hotel Faculty
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