Dina Edmoun Bader

- End-to-End Data Lifecycle Management: Managed the complete data lifecycle from ingestion to reporting, ensuring data integrity and accessibility across various banking systems.

- Technological Proficiency: Skilled in using MS Visual Studio, Business Analytics, MS SQL Server, and Oracle Developer to design, develop, and maintain robust data solutions.

- Data Analysis and Reporting: Developed interactive dashboards and reports using Excel, Power BI, and DAX, providing actionable insights to stakeholders, and enhancing decision-making processes.

- Stakeholder Management: Acted as the primary liaison for key contracts, translating stakeholder requirements into technical specifications, and ensuring alignment with business objectives.

- Performance Measurement: Defined and assigned KPIs to various channels, analyzing performance metrics to drive improvements in staff productivity and customer service.

- Comprehensive Banking Systems Knowledge: Worked extensively with core banking systems, workflow systems, CRM platforms, and customer experience tools, ensuring seamless integration and data flow.

- Database Management: Served as the key database owner for multiple systems, optimizing performance, and ensuring data security and compliance with regulatory standards.

- Team Leadership: Led a team of business analysts, fostering collaboration and innovation to meet project deadlines, and deliver high-quality reports.

- AI and Machine Learning Awareness: Integrated AI concepts into data analysis processes, exploring opportunities for predictive analytics, and automation to enhance operational efficiency.

- Continuous Improvement Mindset: Committed to staying updated with industry trends and emerging technologies, leveraging best practices in data engineering and analytics to drive organizational success.

- Extensive Banking Expertise: Over 17 years of comprehensive experience in various banking products and processes, including branch operations, sales for both conventional and Islamic banking, inbound and outbound contact center activities, and business development, providing a holistic understanding of organizational workflows.

- Data Proficiency: Extensive experience in designing and implementing robust data pipelines that support portfolio analytics, ensuring accurate and timely data availability for decision-making in the Business Intelligence unit.

- Analytical Insight: Skilled in performing in-depth analysis of portfolio performance metrics, leveraging data engineering techniques to extract actionable insights that drive business strategy and optimize investment outcomes.

- Collaboration with Stakeholders: Proven ability to work closely with cross-functional teams, including analysts and business leaders, to understand data requirements for portfolio analytics and deliver solutions that meet business needs.

- Data Quality and Governance: Strong focus on data quality and governance practices, ensuring the integrity and reliability of data used in portfolio analysis.

- Tool Proficiency: Proficient in using modern data engineering tools and technologies (e.g., SQL, Python, ETL tools) to manipulate and analyze large datasets, and to develop dashboards and reports that visualize portfolio performance and trends.

- Performance Optimization: Experience in optimizing data processes for portfolio analytics, reducing data latency and improving the efficiency of reporting and insights generation.

- Operational Integration: Actively contributed to the operational mapping team during the merger integration of NBAD and FGB, conducting comprehensive analyses of processes and workflows to ensure a seamless transition for the cards and cheque processing departments.

- Centralized Operations Database: Designed and maintained a centralized Operations Database on MS SQL Server, serving as a single source of truth for operational turnaround time (TAT) tasks, enhancing data accessibility and consistency.

- Performance Tracker Development: Engineered an in-house Performance Tracker Application for the Cards Operations team using VB.NET, enabling the identification of key performance gaps, and driving operational efficiency through data-driven metric analysis.

- Advanced Reporting Solutions: Developed and implemented new Performance Tracking Reports utilizing advanced Excel techniques, delivering critical insights for operational management, and ensuring stakeholders have access to precise data for informed decision-making and continuous improvement initiatives.

- Branch Network Incentive Development: Initiated and refined branch network incentive programs in 2010, aligning criteria with business acquisitions and revenue goals, while establishing effective implementation methodologies across departments, including Retail, Commercial, Direct Sales, Cards Center, and Contact Center.

- Financial Reporting and Portfolio Management: Conducted monthly reconciliations of Retail, Commercial, and Islamic portfolios with the bank's General Ledgers, ensuring accurate financial reporting, and monitored customer behavior trends to inform strategic decisions using MS SQL Sever and advanced Excel

- Campaign and Budget Management: Led the management of marketing campaigns for retial products, overseeing all phases from initiation to execution, while supporting budget preparation and tracking for Governance, Risk, and Compliance (GRC) departments to ensure financial alignment with strategic goals.

- Conducted branch performance analysis to inform decisions for the Business Transformation project.

- Collaborated with McKinsey on strategic product and service development, focusing on process re-engineering for operational efficiency.

- Led workshops to shift branch culture from service-oriented to sales-focused.

- Developed CRM add-ons for the Elite Department, and implemented a Queue Management System across UAE branches.

- Trained frontline staff on CRM and Core Banking Systems to enhance the use of new tools. Initiated and managed the transformation of data from MS Office to MS SQL Server, enhancing data management and analysis productivity.

- Employed Oracle SQL Developer to efficiently extract and analyze data, facilitating the generation of reports that support timely reconciliation and audit processes in the core banking team.

- Created and maintained comprehensive reconciliation reports using Crystal Reports to identify and highlight anomalies in financial transactions, ensuring accuracy and compliance within branch operations.