Dinara Kynatova
Dubai
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Guest Relations Executive
BOCA Restaurant
03.2023 - Current
- Processed reservations and take-away orders by phone, answered customer questions and provided accurate waiting time
- Managed in-person and telephone guest enquiries, customer service requests and reservation bookings using SevenRooms and OpenTable.
- Promoted process improvement by communicating guest feedback to management
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Coordinated events and functions with attention to detail ensuring successful execution.
Restaurant Hostess
The 44 Sports Bar
03.2022 - 02.2023
- Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
- Provided guests with menus and recommended specials.
- Coordinated with waiters regarding special requests and sitting arrangements.
- Answered phone calls and scheduled reservations for guests.
Education
Certificate of Higher Education - Finance
School No.2 named after R.Ya.Rysakova
Kyrgyzstan 09.2004 - 05.2015
Skills
- Reservation management
- Customer service
- Interactive communication skills
- Time Management
- Multitasking and Organization
- Customer Service
- Strong Communication Skills
- Team collaboration abilities
- Customer Needs Assessment
Languages
Kyrgyz
Native
Russian
Native
English
Fluent
Timeline
Guest Relations Executive
BOCA Restaurant
03.2023 - Current
Restaurant Hostess
The 44 Sports Bar
03.2022 - 02.2023
Certificate of Higher Education - Finance
School No.2 named after R.Ya.Rysakova
09.2004 - 05.2015
Similar Profiles
ALEXA COYALEXA COY
Server at Boca RestaurantServer at Boca Restaurant
Mariah GreenMariah Green
Human Resources Generalist at Boca Restaurant GroupHuman Resources Generalist at Boca Restaurant Group
Owen DingleOwen Dingle
Line Chef at Boca Restaurant GroupLine Chef at Boca Restaurant Group