Dinara Sayfutdinova

Ensure smooth and efficient delivery of the experience for all guests visiting Yas Waterworld. Oversee the daily operations of department ensuring delivery of highest standard of guest safety and efficient operation of park's rides and attractions.

Manager, Operations - responsible for ensuring efficient operations of Waterpark and Jumeirah Beach Resorts (Jumeirah Beach Hotel, Burj Al Arab, Jumeirah Al Naseem, Jumeirah Al Qasr, Jumeirah Mina A' Salam, Jumeirah Dar Al Masyaf) aquatic leisure attractions to deliver an excellent Guest and Member experience.

• Oversaw day-to-day operations to ensure guest safety by managing diverse and multicultural Operations team of up to 350+ colleagues across pool and beach facilities, rides and attractions.
• Organized the most effective and efficient deployment of all colleagues ensuring that the appropriate staffing levels are maintained at all times and duty schedule is executed in accordance with local labour law.
• Worked and collaborated with other departments within water park and Jumeirah Beach Resorts in order to facilitate the overall efficient functioning of the Lifeguard Operations department. Attended monthly department heads meetings, discussing current operational issues and contributed problem-solving solutions.
• Established operational objectives and work plans and delegated assignments to subordinate managers.
• Developed, reviewed and updated departmental policies, procedures, training manuals and performance standards documentation to ensure high levels of employee and customer service and safety.
• Organized, implemented and conducted development trainings and meetings for members of the management team and lifeguards.
• Responded to events, including major first aid incidents, guest queries and complaints, attractions technical malfunctions to facilitate and resolve issues in a timely manner.
• Generated and reviewed comprehensive incident reports post major guest and staff related incidents, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
• Collaborated with Director and peers to monitor customer feedback to devise strategies and determine process improvements for better customer experiences; executed departmental objectives plans, ensured achievement of departmental quarterly KPIs; devised plans to enhance colleague work experience based on yearly Colleague Opinion Survey results.
• Effectively managed Operations department budget in compliance with all financial regulations, accounting procedures and cost control methods liaising with the Accounts Department and the Director of Operations.
• Oversaw department inventory activities, including ordering and requisitions, stocking and shipment receiving of all operational, guest supplies and department uniforms needs.
• Restocked inventory to sustain par levels and produced monthly inventory audits and calculated, updated and presented reports.
• Maintained ongoing communication with international and local vendors and suppliers to follow up on deliveries and negotiated design and production of new products. Worked with company supply chain to identify potential vendors to maintain tight cost controls and maximize business operational efficiency.
• Organized and assisted HR and Director in staff recruitment process.
• Conducted performance appraisal system process.
• Utilized and reviewed Oracle HCM Cloud, Gantner personnel time recording, attendance and scheduling systems to ensure timely management of workforce needs.
• Organized, facilitated and participated in high profile events within Wild Wadi and Jumeirah as part of company social responsibility initiatives: Dubai Holding Charity Swims, World Waterpark Association World's Largest Swimming Lesson, Dubai Turtle Rehabilitation Project and marketing campaigns.
• Pre-opening experience: 2016 Burj Al Arab The Terrace aquatic leisure attractions lifeguard operations set-up; 2016 Jumeirah Al Naseem aquatic leisure attractions lifeguard operations set-up.

Assistant Manager - responsible to support Operations Manager in overseeing the daily aquatic operations within Lifeguard department of the water park and luxury resorts at an exceptional safety and customer service level.

• Certified International Lifeguard Training Program Lifeguard Instructor (2004 till present), Safety and Health Instructor Trainer. Devised departmental training lesson plans and provided regular trainings and certifications for staff members to maintain and enhance lifesaving skills.
• Evaluated employee skills and knowledge through regular departmental audits, provided hands-on training and mentoring to individuals with lagging skills.
• Responsible for the safe opening & closing of all pools and attractions, daily inspection of the facilities, reporting of maintenance issues and coordinating various activities with cross functional teams such as Maintenance/Engineering, Sports and Leisure, Health and Safety departments.
• Responsible for the safety of guests and staff that utilizes the facilities, with maintaining a high degree of presence to observe operations with strong focus on safety and excellent customer service.
• Monitored other important aspects of daily operations: deployed efficient and effective staff coverage; dealt with guest incidents and emergencies; ensured the sufficient availability of all required guest and operational supplies and equipment; monitored the cleanliness of facility pools and general areas; devised quick plans and solutions in cases of technical malfunctions of rides and attractions.
• Possessed an in-depth knowledge of all departmental processes, policies and procedures, machinery and equipment usage within the water park and hotel resorts.
• Conducted the performance appraisal system process, giving feedback and setting development plans. Monitored staff activities to identify and correct any unsafe or inappropriate behaviours. Conducted disciplinary meetings with under-performing colleagues.
• Participated in various extracurricular activities set by department/company: team buildings, social responsibility initiatives and projects, events and functions.