DINESH KUMAR
Dubai
Summary
Experienced Hospitality Professional with 15+ years in 5-star and 4-star hotels across the UAE and India. Expertise in F&B management, Event Planing ,including menu planning, cost control, staff training, and concept development. Proven track record in boosting profitability, achieving service excellence, and delivering personalized guest experiences. A dedicated leader committed to enhancing operational efficiency and maintaining top-tier hospitality standards.
Dynamic individual with hands-on experience in Event Planning and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Professional with substantial experience in managing retail outlets, ensuring optimal operations, and delivering high-quality customer service. Strong focus on fostering team collaboration and adapting to changing needs. Skilled in inventory management, staff training, and problem-solving. Known for reliability and achieving consistent, excellent results.
Overview
14
14
years of professional experience
Work History
Food & Beverage Outlet Supervisor
Crafty Fox Gastropub Sports Bar & Events in Jumeirah Golf Estate (Dubai Golf)
Dubai, UAE
01.2022 - Current
- Oversee bar operations and coordinate food & beverage service delivery for high-profile events, including DP World Tour Championship golf tournaments, concerts, and corporate gatherings at Dubai Golf.
- Directed daily F&B workflow, monitored service quality, and ensured adherence to company standards.
- Managed inventory controls, scheduled staffing, and logistics operations to support guest satisfaction while maintaining service excellence compliance.
- Tracked inventory levels and supervised stock control processes to ensure timely replenishment and prevent stockouts.
- Maintained health, safety, and hygiene compliance by enforcing cleaning practices and safe environment standards for guests and staff.
- Collaborated with culinary team to plan and coordinate menus, factoring in customer preferences and cost control constraints.
- Handled customer issues with professional communication, resolving complaints and addressing concerns to support customer satisfaction and loyalty.
- Oversaw training programs for subordinates, ensuring effective skill development.
- Supervised day-to-day operations, monitoring service quality and supporting customer satisfaction.
- Delivered staff training and coaching to improve performance and service delivery outcomes.
- Managed daily operational oversight to verify compliance with company standards and policies.
- Developed staff duty rosters and processed payroll aligned with event schedules and manpower needs, ensuring accurate shift timing, attendance tracking, and overtime management to support efficient staffing and event operations.
- Developed personalized menus based on client preferences while adhering to budget constraints.
- Assisted in hiring, training, and mentoring new staff members for continued success in the banquet department.
- Coordinated with external vendors for successful delivery of event materials such as flowers, linens, or AV equipment.
- Reviewed monthly P&L statements to monitor profitability while identifying areas for cost reduction or revenue growth within the department.
Food & Beverage Operation Supervisor
Za'abeel Place Hospitality
Dubai, UAE
08.2020 - 12.2021
- Directed daily F&B operations, coordinating service flow and quality checks to maintain compliance with company policies and support consistent standards.
- Managed daily staff coaching and training to strengthen professional growth and ensure consistent delivery of excellent guest experience.
- Tracked inventory and budget utilization, identifying variances to optimize costs and reduce risk of shortages for improved profitability.
- Investigated customer complaints, addressed concerns promptly, and ensured guest satisfaction while maintaining brand reputation.
- Oversaw daily operations, ensuring adherence to hospitality standards and guest satisfaction.
- Analyzed existing workflows, implemented targeted process improvements, and reduced operational bottlenecks.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
Food & Beverage Supervisor
Atana Hotel
Dubai Internet City, UAE
11.2018 - 07.2020
- Delivered consistent, high-quality customer service with a friendly approach while cultivating a welcoming environment to improve customer loyalty and retention.
- Performed customer greetings at restaurant entrance and escorted customers to tables to ensure timely seating.
- Directed front-of-house customer greeting and verified seating readiness to ensure comfortable customer experience.
- Prepared accurate dish descriptions and explanations upon request by maintaining complete familiarity with every menu item served in restaurant.
- Reviewed menu offerings with guests, explained menu items in detail, and offered tailored recommendations to elevate dining experience.
- Oversaw daily food and beverage service, enforcing quality control and service delivery aligned with customer satisfaction standards.
- Coached staff on service techniques and menu knowledge to strengthen team performance.
- Conducted regular performance evaluations for staff members, providing constructive feedback designed to enhance job skills and promote professional growth opportunities.
Food & Beverage Captain
Carlton Palace Hotel
Dubai, UAE
09.2015 - 10.2018
- Managed guest satisfaction initiatives and upheld safe, sanitary work environment practices.
- Established collaborative guest relationships to gather constructive feedback and maintain guest satisfaction.
- Followed service standards to accurately serve food and beverage items with consistent enthusiasm.
- Handled daily team member relations by providing proper training, encouraging empowered decision-making, and strengthening team problem-solving.
- Prepared daily and weekly duty rosters, assigned responsibilities to team members, and provided necessary support and resources to complete scheduled duties.
- Performed food & beverage service using established techniques to ensure accurate delivery and guest satisfaction.
- Oversaw scheduling, workflow, and service delivery of front-of-house staff to ensure exceptional guest service and satisfaction.
- Designed and implemented onboarding training programs for new team members, covering service standards and operational efficiency requirements.
- Directed day-to-day operations to ensure consistent service quality and elevate overall guest experiences.
Sr. Waiter
Punjabi By Nature Restaurant
Oud Mehta, Dubai
09.2013 - 09.2015
- Set up the working area, took orders from guests, and provided service accor.
- Monitored and enforced hygiene standards in the restaurant.
- Resolved customer complaints efficiently, maintaining positive relationships and loyalty.
- Oversaw daily operations, ensuring exceptional service and guest satisfaction in fast-paced dining environment.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Supervised team of waitstaff, ensuring high-quality service and customer satisfaction.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Bartender
Golden Tulip Hotel
New Delhi, India
09.2012 - 04.2013
- Directed end-to-end daily restaurant and lounge bar operations to maintain efficient day-to-day workflow management.
- Prepared mixed drinks and poured wine, beer, and non-alcoholic beverages to enhance guest experience.
- Crafted and served innovative cocktails, enhancing guest experience and satisfaction.
- Organized and sanitized bar area while maintaining health regulation standards.
- Created signature cocktail recipes and verified beverage consistency to deliver reliable guest experiences.
- Managed bar inventory and ordered supplies to maintain optimal stock levels.
- Developed seasonal drink menus, enhancing customer engagement and experience.
Education
Ministry of Tourism -Skill Certificate - Food & Beverages Service
11-2010
Bachelor of Commerce - B.COM (Bachelor of Commerce )
09-2013
Higher Secondary Education Certificate - undefined
01-2005
Skills
- Familiarity with Citrix for F&B operations
- CRM creation ,Micros,SAP
- Inventory oversight
- Resource allocation management
- Workforce planning and development
- Food menu creation
- Strategic vendor negotiation skills
- Quality management
- Food safety practices
- Drink mixing expertise
- Product inventory oversight
- Consistent cleaning practices
- File management expertise
- Exceptional customer support
- Dependable team member
- Health and safety oversight
- Skilled in resolving conflicts
- Strategic decision-making
- Analytical problem-solving
- Skilled in data analysis using Excel
- Achievement focused
Accomplishments
- Boosted Revenue and Operational Excellence
- Increased restaurant and hotel profits through innovative menu planning, effective cost control, and exceptional F&B service standards, earning recognition for operational excellence.
- Leadership in Team Development:
- Trained and mentored diverse teams, fostering high-quality, personalized guest experiences and ensuring compliance with health, safety, and hygiene standards across international 4-star and 5-star properties.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Resolved recurring service issues during high-volume operations, reducing guest complaints by 95% and improving overall service efficiency.
- Supervised team of 15 staff members.
Timeline
Food & Beverage Outlet Supervisor - Crafty Fox Gastropub Sports Bar & Events in Jumeirah Golf Estate (Dubai Golf)
01.2022 - Current
Food & Beverage Operation Supervisor - Za'abeel Place Hospitality
08.2020 - 12.2021
Food & Beverage Supervisor - Atana Hotel
11.2018 - 07.2020
Food & Beverage Captain - Carlton Palace Hotel
09.2015 - 10.2018
Sr. Waiter - Punjabi By Nature Restaurant
09.2013 - 09.2015
Bartender - Golden Tulip Hotel
09.2012 - 04.2013
HPBOSE - Higher Secondary Education Certificate,
NCHMCT, Pusa Institute of Hotel Management - Ministry of Tourism -Skill Certificate, Food & Beverages Service
Monad University - Bachelor of Commerce, B.COM (Bachelor of Commerce )
Personal Information
- Title: Food & Beverages Outlet Supervisor(Events & Bar Operation )
- Nationality: India
- Work Permit: Visa Employment (Free zone)
- Visa Status: Visa Employment (Free zone)
Disclaimer
I hereby declare that the information provided above is true and correct to the best of my knowledge and belief. I understand that any misrepresentation or omission of facts may lead to the rejection of my application or termination of my employment.
Dinesh Kumar .....................