Community Involvement
Dinesh Nagarkoti
Barista
Dubai
Summary
Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
4
4
Languages
Work History
Barista
Falla Restaurant
Dubai
11.2020 - Current
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Controlled line and crowd with quick, efficient service.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Used POS system to accurately enter orders and process payments.
Waiter
Accuro Specialist Support Services
Dubai
10.2019 - 07.2020
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Met with chef to review daily specials and menu changes.
Education
Bachelor Hospitality Management - BHM Bachelor in Hospitality Management
08.2016 - 06.2019
Skills
Effective Time Management
High-volume dining
Guest relations management
Hospitality service expertise
Sales expertise
Additional Information
Date Of Birth : 24/10/1998
Nationality : Nepal
Gender : Male
Marital Status : Single
Passport No : 11757737
Visa Status : Employment Visa
Interests
Learning Language
Reading
Arts
Photography
Timeline
Barista - Falla Restaurant
11.2020 - Current
Waiter - Accuro Specialist Support Services
10.2019 - 07.2020
Kathmandu University - Bachelor Hospitality Management, BHM Bachelor in Hospitality Management
08.2016 - 06.2019