Microsoft excel
Dinesh Nair
Service Manager
Summary
Innovative and goal oriented Management Professional,With 22 years experience in field and ready to take on challenging, growth oriented roles. Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Proven skills in enhancing productivity, efficiency and bottom line profits
Overview
20
20
years of professional experience
4
4
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Automotive Service Manager
Fleet Link Trucks Repairing LLC
09.2022 - Current
- Achieved 90% increase in productivity in fixed operations, parts and service department.
- Used different strategies to promote exceptional customer service and create positive environment for employees and clients.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained and developed personnel to improve safety, employee relations and resolve issues.
- Maintained financial accuracy when handling revenue each day.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Opened location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Reduced workflow inconsistencies by recruiting and hiring capable staff members.
- Supervised staff by implementing company policies, protocols, work rules and disciplinary action.
Branch Service Manager
Gargash Enterprises (Mercedes Benz )
03.2014 - 07.2020
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Updated reports, managed accounts and generated reports for company database.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Compared vendor prices and negotiated for optimal savings.
- Adhered standard operating procedures for all repair performed
- Delivered performance reviews, recommending additional training or advancements.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Negotiated service contracts with clients
- Identify revenue opportunities with new and existing customers. Structure strategic proposals, negotiate business terms, and close After sales transactions such as maintenance and repairs, of vehicles in the workshop.
Aftersales Manager
Rajasree Motors (Mercedes Benz)
Kochi
04.2012 - 02.2014
- Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Recruited and developed employees for CRM and Workshop.
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Trained sales and service associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Upheld company policies and implemented standards fairly.
- Researched competitors' activities and products to uncover new trends
- Reviewed customer service agreements for terms and conditions pricing and accuracy.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Met with clients, delivering presentations and educating on product and service features and offerings.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Attended industry shows, conventions and other meetings with primary mission of expanding market opportunities.
- Maintained marketplace visibility marketplace by participating in industry-related and community activities.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Established and cultivated solid business relationships with new or existing customers.
Mercedes Benz Certified Service Advisor
Zawawi Trading Company (Mercedes Benz)
Salalah
03.2003 - 02.2012
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with team members to achieve target results.
- Drove operational improvements which resulted in savings and improved profit margins.
- Exceeded goals through effective task prioritization and great work ethic.
- Onboarded new temps by entering employee information into systems.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Delivered services to customer locations within specific timeframes.
- Worked with customers to understand needs and provide excellent service.
- Supervised labor costs and departmental expenses to remain in line with budget.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Assisting Warranty Audit personal from Principles (Factory) in yearly audits.
Senior Service Advisor
German Motors (General Motors, Opel, Chevrolet)
Kochi
04.2001 - 02.2003
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Operated specialized equipment such as Tech tool to test electronics and computer control systems.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Documented problems and corrective actions to maintain records.
- Developed estimates by costing materials, supplies and labor.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
- Maintained awareness of vehicle market trends to assess customer demands and budgets.
- Tracked issues in Software system through proper documentation and detailed information.
- Explained estimates and determined repair timelines to manage customer expectations.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Gave accurate quotes on needed repair work, fully educating customers on possible options and plans of action.
- Delegated and supervised vehicle bodywork to body team for restoration and remediation.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
- Read and followed technical documentation to complete accurate repairs.
- Performed scheduled and unscheduled maintenance tasks.
Maintenance Technician
St Antonys Automobiles ( Daewoo Cars)
Kochi
01.2000 - 02.2001
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledge bases.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Examined new and replacement parts to uncover defects.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Changed, rotated and balanced tires on different types of vehicles.
- Completed full vehicle inspections to check for leaks, damage or other issues of concern.
- Analyzed and located malfunctions in brakes, motors, switches and control systems.
- Maintained accurate records of time and materials required to perform repairs and service.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement.
- Replaced damaged, missing or defective parts with new and refurbished components.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns and maintaining supplies.
- Performed safety and emissions inspections.
- Maintained functionality and reliability of engines, machines and systems through regular diagnostic checks.
Education
Bachelor of Science - Automotive Engineering
NIST (KENSINGTON UNIVERSITY)
Chennai,India 03.1996 - 08.1999
Diploma in Automobile Engineering - Automotive Technology
College of Indian Institute of Motor Industry
Chennai, India 02.1995 - 02.1996
Skills
Sales and marketing
Strategic planning
Financial Management
Negotiation
Staff Management
Organization and Time Management
Interpersonal Communication
Accomplishments
- Collaborated with team of 120 members in the development of JD Power enchantment Customer Retention.
- Resolved product issue through consumer testing.
Software
Power point presentations
Microsoft word
Certification
Certified Service Advisor
Interests
Driving
Reading
Debating
Cycling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Automotive Service Manager
Fleet Link Trucks Repairing LLC
09.2022 - Current
Branch Service Manager
Gargash Enterprises (Mercedes Benz )
03.2014 - 07.2020
Aftersales Manager
Rajasree Motors (Mercedes Benz)
04.2012 - 02.2014
Certified Service Advisor
03-2010
Mercedes Benz Certified Service Advisor
Zawawi Trading Company (Mercedes Benz)
03.2003 - 02.2012
Senior Service Advisor
German Motors (General Motors, Opel, Chevrolet)
04.2001 - 02.2003
Maintenance Technician
St Antonys Automobiles ( Daewoo Cars)
01.2000 - 02.2001
Bachelor of Science - Automotive Engineering
NIST (KENSINGTON UNIVERSITY)
03.1996 - 08.1999
Diploma in Automobile Engineering - Automotive Technology
College of Indian Institute of Motor Industry
02.1995 - 02.1996