Dinesh Nilushan
Dubai
Summary
Dynamic and achievement-oriented professional, extending over 8 years of accomplished experience across the service industry including 6 years of managing Events & restaurant Operations with Marriott International. Possessing valuable insights, keen analysis, and a team approach to implement best practices used, adept at working in high-pressure environments with strict deadlines and multiple deliverables. In quest of challenging opportunities in operations/management in the hospitality/service industry.
Overview
8
8
years of professional experience
Work History
Food & Beverage Supervisor
Lapita Dubai Parks & Resorts, By Marriott
11.2022 - Current
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Developed and maintained positive relationships with customers to enhance service.
- Greeted customers at the counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and companies.
- Supervised all areas of the restaurant to keep it clean and well-maintained.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Managed a team of up to 8 restaurant staff & Casuals, maintaining exceptional customer service and quality standards.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Developed and implemented strategies to improve revenue and profitability.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Managed bar inventory, restocked supplies, and placed orders for spirits, beer, wines, and mixers.
- Directed and managed banquet functions for 300-350 person events.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Provided exceptional service to guests by immediately addressing needs and requests.
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
- Interpreted instructions to schedule and set up events to client specifications.
- Delegated tasks to staff members to maximize production under tight deadlines.
- Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
- Followed safety procedures and incorporated safety equipment to reduce injury and loss.
- Maintained clear and easy access to exits and fire lanes to prepare for emergencies.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
Audio Visual Technician
Lapita Autograph Collection By Marriott
10.2020 - Current
- Set up projectors, laptops and microphones for live presentations.
- Provided technical support to event staff and presenters, reducing technical issues and delays.
- Maintained and troubleshot audio and visual equipment to minimize downtime.
- Tested and calibrated audio and visual equipment to verify proper operation.
- Performed service and system maintenance as directed.
- Maintained and documented inventory levels of audio and visual equipment to support continuous availability.
- Programmed and operated audio-visual equipment to support seamless live events.
- Diagnosed and resolved problems with AV equipment and media management systems.
Banquet Team Leader
Lapita Autograph Collection By Marriott
04.2021 - 10.2022
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
Bartender
Lapita Autograph Collection By Marriott
11.2018 - 03.2021
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold menu items to customers, driving up per-sale revenues and maximizing profits.
- Obtained cash bank and stocked service bar to prepare for the operation.
- Explained daily specials and beverage promotions to exceed daily sales goals.
Banquet Waiter /Barback
Lapita Autograph Collection By Marriott
02.2017 - 10.2018
- Provided friendly, courteous service to create memorable moments for guests.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Arranged linens and table settings according to the seating plan and event theme.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Bussed and reset tables to keep the dining room and work areas clean.
- Maintained a flexible work schedule to meet event needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Waiter /Mini Bar Attendant
Oceanic Khorfakkan Resort & Spa
12.2014 - 01.2016
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Identified issues, analyzed information and provided solutions to problems.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
GCE -
St Mary's College
Sri Lanka12.2011
High School - Arts
St Mary's College, Sri Lankan
2011
Skills
- Food and Beverage Operations
- Delivering Food
- Food Orders
- Alcoholic Beverage Service
- Food and Beverage Upselling
- Alcoholic Beverage Sales
- Food and Beverage Costing
- Beverage Pricing
- Food Hygiene
- Microsoft Office
- Transactions and Cash Handling
- Dining Crew Workflow Optimization
- Furniture Arrangements
- Room Breakdown
- Team Member Development
- Safe Work Practices
- Staff Scheduling
- Brand Loyalty
- Venue Coordination
- Teamwork and Collaboration
PERSONAL DETAILS
Date of birth: 25/03/1995
Nationality: Sri Lankan
Visa status: Residence
Marital status: Single
Languages
English
Advanced (C1)
Tamil
Bilingual or Proficient (C2)
Sinhala
Bilingual or Proficient (C2)
Hindi
Intermediate (B1)
Malayalam
Beginner (A1)
Timeline
Food & Beverage Supervisor
Lapita Dubai Parks & Resorts, By Marriott
11.2022 - Current
Banquet Team Leader
Lapita Autograph Collection By Marriott
04.2021 - 10.2022
Audio Visual Technician
Lapita Autograph Collection By Marriott
10.2020 - Current
Bartender
Lapita Autograph Collection By Marriott
11.2018 - 03.2021
Banquet Waiter /Barback
Lapita Autograph Collection By Marriott
02.2017 - 10.2018
Waiter /Mini Bar Attendant
Oceanic Khorfakkan Resort & Spa
12.2014 - 01.2016
GCE -
St Mary's College
High School - Arts
St Mary's College, Sri Lankan
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