Dineshkumar Balamurugan

• Identified trends in customer feedback data to improve the overall customer experience.
• Provided technical assistance and troubleshooting to sellers regarding product inquiries, payment discrepancies, account suspensions, and order cancellations.
• Coordinated with other departments to ensure that all processes were followed correctly when handling seller requests or disputes.
• Tracked changes in marketplace regulations and adjusted processes accordingly.
• Skillset Under Amazon :

- Brand Ownership and Verification.

- FBA Management

- Detail page Management

- Problem resolutions and Personal Communication

• Facilitated communication between sellers and internal teams as needed.
• Created process improvements to streamline the resolution of customer queries.
• Provided guidance to sellers on best practices for optimizing their listings.

Highest Absolute resolve rate achievement, and least negative remark resolution provided.

• Monitored expenses associated with the event planning process.
• Resolved any issues that may arise before or during an event.
• Assisted in creating promotional materials for events.
• Coordinated venue logistics such as seating arrangements, audio-visual needs, catering services and decorations.
• Responded promptly to inquiries from potential sponsors or partners regarding upcoming events.
• Implemented comprehensive marketing strategies, including social media, email campaigns, and print advertising to maximize event attendance.
• Managed event budgets, ensuring all events were delivered within financial constraints.
• Conducted pre-event site visits, assessing venue suitability and identifying potential logistical challenges.
• Developed engaging content for event websites and social media channels, increasing online visibility and participation.
• Facilitated post-event evaluations with clients and internal teams, gathering feedback to inform future event planning.
• Assisted in the management of external agencies involved in creating promotional materials.
• Provided guidance on best practices for optimizing website structure for SEO purposes.
• Developed and implemented content strategies to drive traffic and engagement.