Dinesh Kumar Edward
Colombo
Summary
Motivated and disciplined banking professional committed to contributing effectively toward organizational goals while continuously developing my career. I am honest, hardworking, and confident in handling responsibilities independently with minimal supervision. I work well within teams, communicate clearly, and build positive relationships with customers and colleagues. I possess advanced MS Office skills, particularly in Excel, along with basic hardware knowledge. I focus on improving processes, providing constructive feedback, and maintaining high service standards. Experienced in customer request processing, departmental coordination, and achieving operational accuracy, with a strong commitment to delivering exceptional customer service and supporting efficient banking operations.
Overview
5
5
Languages
1
1
Certification
18
18
years of professional experience
Work History
Bank Clerk
Rak Bank
Ras Al Khaimah, UAE
12.2015 - Current
- Customer Service Excellence — Provided clear communication and professional support to customers, fostering satisfaction and adherence to bank standards.
- Customer Request Processing — Received and verified customer requests via email, ensuring accurate and timely processing of banking transactions and documentation.
- Operational Accuracy — Maintained error‑free processing, adhered to banking procedures, and ensured proper record‑keeping for all handled requests.
- Process Efficiency — Streamlined request handling by prioritising tasks, minimising delays, and contributing to branch productivity.
- Department Coordination — Coordinated with internal departments to resolve queries and complete approvals, enhancing workflow efficiency across operations.
Sales Advisor
Axiom Telecom
Ras Al Khaimah
01.2013 - 12.2015
- Sales & Account Management — Managed allocated accounts, executed POS transactions, handled cash with zero errors, and reviewed pricing and service levels.
- Customer Support & Coordination — Coordinated with technical teams to resolve customer issues efficiently and supported team efforts to achieve targets.
- Inventory & Showroom Management — Maintained showroom standards, monitored stock accuracy, managed inventory independently, and distributed stock across RAK outlets using inventory systems.
- Operational Administration — Completed store paperwork, ensured smooth daily operations, and gained strong knowledge across diverse operational areas.
- Sales Growth & Marketing — Identified new sales and marketing opportunities to support business development.
Sales Executive
ABC Trade & Investment (Pvt) Ltd.
11.2009 - 01.2013
- Develop sales and execute sales strategies.
- Manage all sales-related aspects for allocated accounts
- Established relationships with potential clients through targeted outreach via phone calls and customer visits.
- Identify new sales and marketing opportunities
- Represent the company and build trust and customer confidence about the company.
- Developed sales by delivering exceptional customer service to regular customers.
- Review pricing and service levels
- Enhanced brand visibility through strategic promotions and brand marketing activities.
- Below are the key responsibilities handled by me
Marketing Executive
AV Corporation (Pvt) Ltd.
09.2008 - 08.2009
- Identified and developed new sales and marketing opportunities.
- Develop brands by doing brand promotions and events
- Collaborated with team to achieve monthly sales targets through strategic planning.
- Maintained and developed sales through exceptional customer service for regular customers.
- Managed operational areas to improve organisational efficiency.
- Processed tender applications for government organisations to secure contracts.
- Subsidiary company of PCH Holdings
Education
G.C.E. Advanced Level Examination -
C.W.W. Kannangara Colledge
Colombo, Sri Lanka01-2006
G.C.E. Ordinary Level Examination -
C.W.W. Kannangara Colledge
Colombo, Sri Lanka01-2003
Diploma - Information & Communication Technology
Aquinas University
Skills
- Computer hardware
- Positive attitude
- MS Office
- Process improvement
- Customer relationship management
- Banking operations
- Documentation accuracy
- Request processing
- Team collaboration
- Customer service
Certification
I certify that the information furnished above is true to the best of my knowledge. In the event of my being selected for employment in your esteemed organization, I shall discharge the duties entrusted upon me to the utmost satisfaction of my superiors.
Languages
English
Advanced
C1
Tamil
Advanced
C1
Sinhala
Proficient
C2
Malayalam
Beginner
A1
Hindi
Beginner
A1
Custom
- Honest and hardworking individual who is always ready to rise to the challenge.
- Enjoy working as part of a team.
- Friendly and outgoing, with good communication skills.
- Advanced knowledge of MS Office (particularly in MS Excel) and basic knowledge of computer hardware.
- Able to perform duties independently with minimal supervision.
- Take pleasure in further developing working processes and providing relevant feedback on improvements.
Interests
- Reading & Personal Development
- Team Activities
- MS Office & Technology
- AI Tools & Automation
- Process Improvement
Timeline
Bank Clerk
Rak Bank
12.2015 - Current
Sales Advisor
Axiom Telecom
01.2013 - 12.2015
Sales Executive
ABC Trade & Investment (Pvt) Ltd.
11.2009 - 01.2013
Marketing Executive
AV Corporation (Pvt) Ltd.
09.2008 - 08.2009
G.C.E. Advanced Level Examination -
C.W.W. Kannangara Colledge
G.C.E. Ordinary Level Examination -
C.W.W. Kannangara Colledge
Diploma - Information & Communication Technology
Aquinas University