Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic
DINNA MABAYAG MISSION

DINNA MABAYAG MISSION

DUBAI,UNITED ARAB EMIRATES

Summary

Adaptable and resourceful individual with experience coordinating FOH staff to deliver exceptional dining experiences. Uses natural leadership talents to create motivational and supportive working environments. Proactive and organised team player seeking to learn from front-of-house team. Eager to serve customers and keep operations running smoothly to improve customer dining experience. Comfortable in fast-paced environments and collaborates well to solve service issues. Energetic and helpful student seeking flexible hostess role. Friendly and communicative team player with excellent multitasking abilities. Prepared to learn, develop new skills and support team to increase customer satisfaction. Committed and hardworking Cashier with 5 years of experience processing transactions and assisting customers. Dedicated to answering customer questions and resolving issues. Creative problem-solver capable of helping customers with various needs and getting support from managers for complex issues.

Overview

5
5
years of professional experience
1
1
year of post-secondary education

Work history

HOSTESS

JUMEIRAH EMIRATES TOWER SHEIKH ZAYED ROAD
DUBAI, UNITED ARAB EMIRATES
11.2022 - Current
  • Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
  • Monitored guests for intoxication, immediately reporting concerns to management.
  • Resolved guest disputes to maintain customer satisfaction.
  • Provided accurate waiting times and oversaw waiting lists.
  • Managed in-person and telephone guest enquiries, customer service requests and reservation bookings using OpenTable.
  • Monitored dining room and guest flow to maximise table usage, minimising waiting times.
  • Greeted guests and escorted to tables, minimising wait times.
  • Maintained clean and orderly reception area to uphold brand standards.

CASHIER

GAIA RESTAURANT LLC
DUBAI, UNITED ARAB EMIRATES
08.2021 - 11.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
  • Delivered outstanding customer care with proactive sales and listening skills.
  • Used cash registers and POS systems to request and record customer orders and compute transactions.
  • Completed opening and closing procedures each day.
  • Helped meet business needs by working extra shifts.
  • Assisted with cashier close-down by counting drawer change and processing vouchers.
  • Addressed and resolved customer complaints to maintain customer loyalty and satisfaction.

CASHIER

DONNER DELI
DUBAI, UNITED ARAB EMIRATES
01.2021 - 07.2021
  • Used cash registers and POS systems to request and record customer orders and compute transactions.
  • Educated customers on promotions, offers and special events to enhance product sales.
  • Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
  • Completed opening and closing procedures each day.
  • Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
  • Set up new promotions and monitored price changes.
  • Greeted customers entering store and responded promptly to customer needs.
  • Counted change correctly and issued customer receipts.
  • Trained and mentored new cashiers and clerks in correct processes.
  • Wrapped and bagged purchases for customers to easily carry items without damage.

CASHIER

AMERICANA KUWAIT FOOD COMPANY
DUBAI, UNITED ARAB EMIRATES
12.2018 - 12.2020
  • Completed opening and closing procedures each day.
  • Weighed products of varying shape and size to calculate correct values.
  • Upsold products and services when processing transactions.
  • Redeemed stamps and vouchers against transactions.
  • Wrapped and bagged purchases for customers to easily carry items without damage.
  • Counted change correctly and issued customer receipts.
  • Trained and mentored new cashiers and clerks in correct processes.
  • Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.

Education

Diploma - MEDICAL CODING

FILIPINO ACADEMY
DUBAI, UNITED ARAB EMIRATES
03.2022 - 09.2022

Bachelor of Science - HOTEL AND RESTAURANT MANAGEMENT

UNIVERSITY OF CEBU
CEBU CITY, PHILIPPINES
06.2012 - 04.2013

Skills

  • Hospitality service expertise
  • Dining room management
  • Customer service
  • Ordering procedures
  • Interactive communication skills
  • Item promotion
  • Kitchen staff coordination
  • Dining area cleanliness
  • Menu presentation
  • Reservation coordination
  • Cash drawer management
  • Complaint handling
  • Customer greeting
  • Customer direction
  • Cash counting
  • Payment processing
  • Cash counting machine operations
  • Moving and handling
  • Currency counting
  • Customer relations
  • High volume transactions
  • Cash register operations
  • Coin counting
  • Credit card payment processing
  • Daily transaction summarising
  • Till accuracy
  • Cash handling policies
  • Safe balancing
  • Point Of Sale system operation
  • Credit and debit processing
  • Payment accepting
  • Currency sorting

Languages

English
Advanced
FILIPINO
Native
Spanish
Beginner

Timeline

HOSTESS

JUMEIRAH EMIRATES TOWER SHEIKH ZAYED ROAD
11.2022 - Current

Diploma - MEDICAL CODING

FILIPINO ACADEMY
03.2022 - 09.2022

CASHIER

GAIA RESTAURANT LLC
08.2021 - 11.2022

CASHIER

DONNER DELI
01.2021 - 07.2021

CASHIER

AMERICANA KUWAIT FOOD COMPANY
12.2018 - 12.2020

Bachelor of Science - HOTEL AND RESTAURANT MANAGEMENT

UNIVERSITY OF CEBU
06.2012 - 04.2013

Similar Profiles

Create profile
DINNA MABAYAG MISSION