Summary
Overview
Work history
Education
Skills
References
Timeline
Generic
Dinusha Perera

Dinusha Perera

Sharjah,UAE

Summary

Experienced Recovery Officer with 4+ years of expertise in debt collection and accounts receivable management. I have developed strong skill in customer communication , negotiation and problem solving, ensuring timely recoveries while maintaining positive client relationships. I am highly adaptable, a quick learner, and open to take on new challengers in my suitable job role where I can contribute efficiently and continue to grow professionally.

Overview

6
6
years of professional experience
13
13
years of post-secondary education

Work history

Executive Recoveries

LOLC Finance PLC
Negombo, Sri Lanka
03.2024 - 09.2025
  • Managed recovery processes by identifying outstanding debts and implementing effective strategies.
  • Engaged with clients via phone and field visit to foster positive relationships and encourage payments.
  • Reviewed and analysed account information to identify potential risks and opportunities for improvement.
  • Collaborated with legal team, ensured compliance during all stages of recovery process.
  • Improved customer satisfaction with sensitive handling of difficult situations.

Junior Executive Recoveries

Alliance Finance Company PLC
Negombo, Sri Lanka
01.2021 - 03.2024
  • Assisted in recovery processes by engaging with clients to understand their needs.
  • Collaborated with team members to develop strategies for improving recovery rates.
  • Evaluated client accounts and prepared recommendations for further action.
  • Communicated effectively with stakeholders to ensure timely resolution of issues.

Sales Representative

Jayakody Super Market & Agencies
Negombo, Sri Lanka
11.2019 - 12.2020
  • Developed strong relationships with clients to understand their needs and preferences.
  • Conducted thorough product demonstrations to effectively showcase features and benefits.
  • Collaborated with team members to devise innovative sales strategies and promotional campaigns.
  • Maintained up-to-date knowledge of market trends to identify potential sales opportunities.

Education

G.C.E Advanced Level Examination - Commerce Stream

Mudalindu Devid Mendis National School
Negombo , Sri Lanka
05.2017 - 08.2019

G.C.E. Ordinary Level Examination -

Mudalindu Devid Mendis National School
Negombo , Sri Lanka
01.2006 - 12.2016

Skills

  • Customer Relationship Management

Experienced in maintaining respectful and professional relationships with clients, ensuring high customer relation and satisfaction even during recovery processes

  • Debt Recovery & Negotiation

Skilled handling overdue accounts through effective communication and negotiation strategies, resulting in successful debt settlement and target achievements

  • Problem Solving & Decision-Making

Able to access financial situation quickly and offer practical solution to both company and client , minimizing risk and maximizing recovery

  • Communication & Reporting Skills

Proficient in preparing detailed report, maintaining recovery data basses, and communicating clearly with both internal teams and external clients

  • Time Management & Organization

Capable of managing a high workload efficiently by prioritizing task and maintaining detailed follow up systems, ensuring deadlines and goals are met

References

References available upon request.

Timeline

Executive Recoveries

LOLC Finance PLC
03.2024 - 09.2025

Junior Executive Recoveries

Alliance Finance Company PLC
01.2021 - 03.2024

Sales Representative

Jayakody Super Market & Agencies
11.2019 - 12.2020

G.C.E Advanced Level Examination - Commerce Stream

Mudalindu Devid Mendis National School
05.2017 - 08.2019

G.C.E. Ordinary Level Examination -

Mudalindu Devid Mendis National School
01.2006 - 12.2016

Similar Profiles

Create profile
Dinusha Perera