Dipak Acharya
Dubai
Summary
Experienced Hospitality Professional (Hotel, Restaurant, Venue & event, and Travel) with a passion for delivering exceptional guest experiences. Proven track record of leading high-performing teams, optimizing operations, and driving revenue growth. Committed to ensuring customer satisfaction, building strong relationships, and maintaining a positive work environment. Skilled in strategic planning, budget management, and implementing innovative solutions. A commercially astute Hotel Manager who can monitor and analyze trends to identify opportunities. I can be an ambassador for any brand or hotel. I have the thirst to drive and improve standards wherever i works. Being an experienced manager and i can actively supervise more than 100 employees at once. In Previous role i did everything i can to meet and exceed guests’ needs and expectations. Additionally, I go out of my way to promote team engagement and training. Through my career I have learnt how to see down the road to spot any challenges that may be arising.
Education teaches you how to play, Experience teaches you when to take those right strokes and i have both. I Help Companies Translate Their Business Goals to Reality.
At this stage of my career, i would like to join a company where i will receive a warm welcome and feel as part of the family from day one. Let's connect and discuss how I can contribute to your hotel's success.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Business Development and Marketing Manager
Bellagio Colombo
Colombo
11.2022 - 06.2023
- Conducted market research to identify untapped markets and potential business opportunities
- Secured partnerships with major corporate clients, contributing to boost in group bookings
- Led team in negotiating contracts and pricing to maximise revenue and maintain profitability
- Developing and executing comprehensive marketing strategies to attract new customers and retain existing ones
- Exceptional leadership abilities, successfully managing cross-functional teams and driving them towards achieving sales targets
- Proficient in budgeting, forecasting
- Collaborate with marketing to create targeted campaigns, increasing the hotel's visibility by 30% and attracting new clients.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
Director of Business Development and Operation
Hotel Swapna Bagh & Resort
Pokhara
03.2014 - 07.2022
- Lead and direct all hotel operations, including front desk, concierge, housekeeping, food & beverage, and event planning
- In terms of operations, I ensure smooth and efficient functioning of various hotel departments, including front desk, sales, marketing, food and beverage, housekeeping, and maintenance
- Implemented cost-saving measures, budgeting process, and monitor financial performance resulting in a decrease 18% in operational expenses without compromising guest satisfaction
- Conceptualized and executed themed luxury experiences, driving an increase in repeat bookings and positive guest feedback
- Collaborating with department heads to develop and implement standard operating procedures, quality standards, and training programs
- Identifying and pursuing new business opportunities, establishing partnerships with corporate clients, travel agencies, and online platforms
- Building relationships with key stakeholders, and ensure compliance with legal and regulatory requirements
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Wrote and distributed press releases to increase brand visibility
General/Hotel Manager
Hotel Yambu
Kathmandu
02.2012 - 03.2014
- Spearhead daily hotel operations, overseeing front desk, housekeeping, food & beverage, and maintenance departments
- Implemented revenue management strategies, leading to a 15% increase in average room revenue yearly
- Launched a guest allegiance program, resulting in a 30% rise in repeat bookings and positive reviews
- Implemented offline marketing such as Tv , Conference, event, news coverage and interviews constantly increased new and repeatable guests
- Simultaneously, Engaged in social media campaigning, SEO and OTA optimization increased high volume website traffic and sales conversion
- Keeping healthy and exciting relationship with hotel management team and agencies
- Supervised team of 50 front desk agents, Housekeeping, Maintenance, Sales & Marketing and helped to resolve issues arising during shifts.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
General/Travel Manager
BB Airways and holidays, TBi Group
Kathmandu
02.2010 - 09.2012
- Developed and executed the Holiday company's growth strategy, leading to increase in revenue
- Spearheaded the launch of innovative travel packages, attracting a new customer segment and expanding the client base
- Established strong relationships with local partners and suppliers, ensuring high-quality services and exclusive experiences for travellers
- Managed day-to-day travel operations and a team of 20+ members, achieving a 95% customer satisfaction rate
- Implemented process improvements, resulting in a 25% reduction in customer response time and increased efficiency
- Led product development initiatives, introducing unique travel itineraries and curated experiences.
- Managed budget implementations, employee evaluations, and contract details.
Travel Manager
WindHorse Travel Nepal
Kathmandu
01.2009 - 02.2010
- Maintaining positive relationships with vendors of direct travel, such as car rentals, hotels, and airlines
- Negotiating preferred rates with vendors of direct travel
- Planning travel accommodations, booking flights, hotels, car rentals, and coordinating activities
- Managing and processing all travel-related documentation, including payments, itineraries, visas, medical, and legal forms
- Arranging travel accommodations for business visitors
- Creating, optimizing, and monitoring corporate travel policies.
- Prepared necessary travel documentation for national and international trips to diverse locations.
- Worked closely with top executives and assistants to meet compliance with strict business schedules.
- Managed 300+ Agencies accounts with strong focus on achieving high levels of client praises and loyalty
Travel counsellor
AlphaZulu Enterprise
Limassol
04.2005 - 10.2008
- Keeping guest data manually, -
- Helping to book Air ticket and hotels, -
- Assisting in preparing necessary travel documents like visa and passport, -
- Helping customers with their travel arrangements, -
- Explaining travel packages and geographic details.
- Attended 30 email and 30 calls per day to new and existing customers
Marketing Executive
Nobel group of Institutes
Pokhara
04.2002 - 10.2003
- Marketing Educational Product,
- Meeting Customer,
- Client Management
- D2D, B2C and B2B marketing
- Completed and submitted monthly and yearly reports to support executive decision making
- Visited 15 school and met students to approach for training and further study with us.
- Traveled to promote current programs and drive marketing through trade shows and industry conferences
Marketing Officer
Appapurna F.M Radio
Pokhara
01.2001 - 04.2002
- Advertisement Placement Marketing,
- Radio Marketing and sales
- Customer meeting, Client
- Management
- D2D, B2C and B2B Marketing
- Managed branding campaigns and event marketing initiatives in print, video, web and social media
Education
MBA - Marketing and HRM
Shridhar University
Pilani, India07.2023
Postgraduate Certificate - Hospitality Management and International Business
IIBM Institute of BusinessManagement
New Delhi, India09.2019
Bachelor - Business Management
Mysore University
Mysore, India06.2018
Bachelor - Travel and Tourism Management
The CTl Euro Collage
Limassol, Cyprus04.2008
Associate Degree - Commerce And Business Communication
Tribhuvan University
Pokhara, Nepal06.2003
Skills
- VIP Services
- Hotel Operation
- Restaurant Operation
- Quality Assurance
- Safety Procedures
- Interpersonal Communications
- Guest Experiences
- Strategic Planning
- Hospitality Management
- Employee Performance Reviews
- Social Media Networking
- Brand Management
- Creative Solutions
- Opera, Crossover, ideas (PMS)
Certification
- Certified Hotel Revenue Manager From AH&LEI
- Project Management Professional (PMP) From IIBM Institute of Business Management
- Six Sigma Green Belt From IIBM Institute of Business Management
- Teaching English as a Foreign Language (TEFL) From World TESOL Academy
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Nepali
Bilingual or Proficient (C2)
Spanish
Beginner (A1)
Professional Certificate
professional Certificate
- Hotel Demand management: Breaking down today’s commercial silos By ESSEC Business School
- Advanced Business Development: Communication and Negotiation By NASBA
- Business Development: Strategic Planning By Linkedin
- Career Essentials in Business Analysis By Microsoft
- Management and Leadership Growing as a Manager By The Open University
- Smart Practices in Restaurant Business By PATA
- Destination Branding and Marketing By PATA
- Business Expansion By Santa Carla University
- Critical thinking and Academic Writing - Live Training By Royal Road University
Affiliations
- Young Professional Member of Pacific Asia Travel Association (PATA)
Business Plan and Project Writing
- Surya Heritage Hotel, Kathmandu, 2023
- Hotel Swapna Bagh & Resort, Pokhara, 2014
- Hotel Yambu, Kathmandu, 2012
Timeline
Business Development and Marketing Manager
Bellagio Colombo
11.2022 - 06.2023
Director of Business Development and Operation
Hotel Swapna Bagh & Resort
03.2014 - 07.2022
General/Hotel Manager
Hotel Yambu
02.2012 - 03.2014
General/Travel Manager
BB Airways and holidays, TBi Group
02.2010 - 09.2012
Travel Manager
WindHorse Travel Nepal
01.2009 - 02.2010
Travel counsellor
AlphaZulu Enterprise
04.2005 - 10.2008
Marketing Executive
Nobel group of Institutes
04.2002 - 10.2003
Marketing Officer
Appapurna F.M Radio
01.2001 - 04.2002
MBA - Marketing and HRM
Shridhar University
Postgraduate Certificate - Hospitality Management and International Business
IIBM Institute of BusinessManagement
Bachelor - Business Management
Mysore University
Bachelor - Travel and Tourism Management
The CTl Euro Collage
Associate Degree - Commerce And Business Communication
Tribhuvan University
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