Dipak Roy
Dubai
Summary
To secure a challenging Bellman position in a prestigious hotel, leveraging my extensive hospitality experience and guest service skills to contribute to exceptional guest experiences and operational excellence.
- Summary
Highly motivated and experienced hospitality professional with over 10 years of experience, including pre-opening hotel operations and cross-training in Bellman and Doorman duties at renowned establishments like Raffles Dubai and Hyde Hotel Dubai. Proven ability to deliver exceptional guest service, manage luggage, coordinate transportation, and handle guest requests efficiently. Adept at using Opera PMS and Microsoft Office Suite. Seeking a Bellman position where I can utilize my skills and contribute to a positive guest experience.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Bellman
Hyde Hotel Dubai (Pre-Opening Staff)
11.2021 - Current
- Consistently delivered exceptional guest service, exceeding expectations in welcoming, assisting with luggage, and fulfilling guest requests
- Efficiently coordinated transportation services, ensuring timely and comfortable travel for guests
- Proactively addressed guest inquiries and provided personalized service, enhancing guest satisfaction
- Supported front desk and concierge duties as needed, demonstrating flexibility and adaptability
- Awarded 'Colleague of the Month (Front of House)' in November 2022 for outstanding performance
Doorman
Sofitel Dubai The Obelisk
08.2020 - 11.2021
- Warmly greeted guests and provided courteous assistance with entry and exit services
- Managed guest luggage efficiently and coordinated with the concierge team for seamless service
- Offered local area information and transportation assistance, enhancing guest convenience
Room Attendant (Cross-Trained as Bellman & Doorman)
Raffles Dubai
02.2019 - 08.2020
- Provided housekeeping services while prioritizing guest comfort and satisfaction
- Successfully cross-trained as Bellman and Doorman, gaining valuable experience in guest services and luggage handling
- This included assisting guests with luggage, providing directions, and ensuring a positive first impression
Housekeeping Runner & Room Attendant
Fairmont The Palm, Dubai
02.2016 - 02.2019
- Assisted guests with special housekeeping requests, ensuring prompt and efficient service
- Delivered items to rooms and maintained timely service, contributing to smooth hotel operations
Room Attendant
Waldorf Astoria, Dubai Palm Jumeirah
12.2014 - 01.2016
Room Attendant
Flora Creek Deluxe Hotel Apartments, Dubai
09.2013 - 11.2014
- Awarded 'Best Employee of the Month' in May 2014
Guest Service Associate (Housekeeping)
The Pride Kolkata, India
11.2012 - 05.2013
Trainee
ITC Fortune Landmark, Ahmedabad, India
10.2010 - 03.2011
Education
Diploma in Hotel Management -
Dolphin School of Hotel Management (DSHM)
West Bengal, IndiaSkills
- Guest Service Excellence
- Luggage Handling
- Transportation Coordination
- Communication (Written & Verbal)
- Problem-Solving
- Time Management
- Fire Safety Awareness, Emergency Response
- Opera PMS
- Microsoft Office Suite
- Teamwork
- Pre-Opening Experience
Certification
* Currently enrolled in Eco Drive Driving Institute, Dubai
* Fire Drill Training Certificate - Dubai Defence (Completed: October 2018)
Accomplishments
- Awarded "Colleague of the Month (Front of House)" in November 2022 for outstanding performance.
- Best employee of the month,Flora Creek Hotel Apartment,2014.
Languages
Hindi
First Language
English
Proficient (C2)
C2
Bengali
Proficient (C2)
C2
References
References available upon request.
Timeline
Bellman
Hyde Hotel Dubai (Pre-Opening Staff)
11.2021 - Current
Doorman
Sofitel Dubai The Obelisk
08.2020 - 11.2021
Room Attendant (Cross-Trained as Bellman & Doorman)
Raffles Dubai
02.2019 - 08.2020
Housekeeping Runner & Room Attendant
Fairmont The Palm, Dubai
02.2016 - 02.2019
Room Attendant
Waldorf Astoria, Dubai Palm Jumeirah
12.2014 - 01.2016
Room Attendant
Flora Creek Deluxe Hotel Apartments, Dubai
09.2013 - 11.2014
Guest Service Associate (Housekeeping)
The Pride Kolkata, India
11.2012 - 05.2013
Trainee
ITC Fortune Landmark, Ahmedabad, India
10.2010 - 03.2011
* Currently enrolled in Eco Drive Driving Institute, Dubai
* Fire Drill Training Certificate - Dubai Defence (Completed: October 2018)
Diploma in Hotel Management -
Dolphin School of Hotel Management (DSHM)
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