Summary
Overview
Work History
Education
Skills
Visa status
Driver's license
Timeline
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Dipti Miglani

Customer Service Officer
Dubai

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Aviation, Procurement & Logistics industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

12
12
years of professional experience
6
6
years of post-secondary education
5
5
Languages

Work History

Customer Service Officer

New Point International
Dubai
05.2015 - 04.2020
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Increased customer satisfaction by resolving issues.
  • Identified issues, analyzed information and provided solutions to problems.
  • Provided primary customer support to internal and external customers.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.

Customer Relationship Executive

Thomas Cook India Pvt.Ltd.
Pune
09.2004 - 09.2009
  • Handled and coordinated complex back office processes of ticketing needs for large IT –Corporate which included Bulk bookings, Visas, Travel Insurance, Hotel bookings, Car rentals, Foreign exchange and Billing
  • Promoted and placed as an Implant of Thomas Cook to represent, administer, manage, liaison, coordinate large corporate accounts approximately 4000 employees and multiple offices (both local and international)
  • This included planning, coordinating with the Client for the most efficient and cost effective Travel plan which was part of our 'one stop travel solution' thereby reducing overall cost incurred by the large corporate.
  • Cross-trained and provided backup support for the team.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Promoted available products and services to customers during service, account management and order calls.
  • Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Travel Agent

Hasmukh Travels Pvt.Ltd.
Pune
05.2002 - 02.2004
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel, travel insurance and rental car reservations.
  • Arranged travel accommodations for groups, couples, executives and special needs clients.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Answering and directing phone calls and managing correspondence.
  • Creating and updating Customer Accounts which includes the Billed Sales report and maintaining their records on a regular basis.

Education

Post‐Graduate Human Resource Management - Human Resources Management

Symbiosis International
Pune, India
06.2004 - 04.2007

Bachelor of Commerce - Marketing & Advertisement

University of Pune
Pune, India
06.2001 - 04.2004

Diploma in Airlines, Travel & Tourism Management - Tourism And Travel Management

IITC
Mumbai, India
10.2001 - 12.2001

Diploma IATA/UFTAA - Aviation

IATA
Montreal
01.2003 - 03.2003

Skills

    Account management

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Visa status

Husband's sponsorship

Driver's license

UAE valid license

Timeline

Customer Service Officer

New Point International
05.2015 - 04.2020

Customer Relationship Executive

Thomas Cook India Pvt.Ltd.
09.2004 - 09.2009

Post‐Graduate Human Resource Management - Human Resources Management

Symbiosis International
06.2004 - 04.2007

Diploma IATA/UFTAA - Aviation

IATA
01.2003 - 03.2003

Travel Agent

Hasmukh Travels Pvt.Ltd.
05.2002 - 02.2004

Diploma in Airlines, Travel & Tourism Management - Tourism And Travel Management

IITC
10.2001 - 12.2001

Bachelor of Commerce - Marketing & Advertisement

University of Pune
06.2001 - 04.2004

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Dipti MiglaniCustomer Service Officer