Dipu Chhetri
Abu Dhabi
Summary
As an experienced Assistant Store Manager, I have a proven track record of increasing sales, reducing costs, and improving customer satisfaction. I have a deep understanding of store operations, from inventory management to customer service, and I'm adept at motivating and leading teams to success. My commitment to driving growth and efficiency has enabled me to make a lasting impact on the bottom line.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Assistant Store Manager
ALSHAYA GROUP
09.2016 - 03.2024
- Assisted the Store Manager in driving sales and delivering high levels of customer service and achieved the target of the store.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Retail Sales Associates
APPAREL GROUP
06.2012 - 07.2016
- Ensure high levels of customer satisfaction through excellent sales service, promoting high satisfaction and cementing loyalty.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Assisted in planning and executing successful in-store events that drove foot traffic, increased sales, and enhanced brand loyalty among customers.
- Developed strong rapport with customers and created positive impression of business.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
Education
Bachelor of Arts (B.A) - Sociology
Tribhuvan University
Kathmandu, Nepal 02.2007 - 10.2010
Skills
- Cultural Awareness
- Planning and organizing
- Develop and motivate others
- Commercial understandings
- Driving and achieving the sale
- Change and adaptability
- Leadership
- Problem-Solving
- Team Development
Languages
English
Fluency
Arabic
Beginners
Hindi
Fluency
Visitvisa
09/08/2024
Awards
- Assistant Store Manager of the year, 2023, Developed a training team and new hires increased their performance and achieved Yearly BP plus 5%
- Customer Service Excellence, Recognized for consistently providing outstanding customer service and achieving the highest customer satisfaction scores. Mystery Shopping checklist result 2018 100% Outstanding service.
- Grow with Us programs for assistant store managers, 2021 DEC - 2022 DEC
- Alshaya Recognition Card for being supportive to colleagues by Country Operation Manager, James Kennedy.
Timeline
Assistant Store Manager
ALSHAYA GROUP
09.2016 - 03.2024
Retail Sales Associates
APPAREL GROUP
06.2012 - 07.2016
Bachelor of Arts (B.A) - Sociology
Tribhuvan University
02.2007 - 10.2010
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