Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Timeline
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DITA MAUDY HARSA

DITA MAUDY HARSA

DUBAI,United Arab Emirates

Summary

Over 5 years of experience in the logistics industry, starting from administrative work, then moving into customer service, sales support, and now working as a trade representative. Gained a strong passion for logistics through each step and grew with hands-on experience.

Built good relationships with local and international clients by focusing on solutions and customer needs. Known for being confident, adaptable, and able to work well both alone and in a team. Excited and looking for new opportunities to learn and contribute more.

Overview

7
7
years of professional experience

Work history

TRADE REPRESENTATIVE

SAMUDERA STAR LINE SHIPPING LLC
DUBAI, UNITED ARAB EMIRATES
07.2024 - Current
  • Overcame business challenges with proactive problem-solving strategies.
  • Troubleshot logistical issues promptly, minimising disruptions in supply chain.
  • Negotiated profitable deals with suppliers, reducing overall operational costs.
  • Collaborated on innovative marketing campaigns, boosting brand visibility in the market.
  • Established strong relationships with customers and international partners to facilitate trade negotiations.

SALES SUPPORT

PT. BENUA ANDALAN SAMUDERA
JAKARTA, INDONESIA
12.2022 - 06.2024
  • Drove revenue growth with proactive sales support activities.
  • Streamlined sales support processes to increase team efficiency.
  • Boosted team productivity through effective coordination of sales support tasks.
  • Trained new hires on sales support procedures; fostered a supportive work environment conducive to learning and growth.
  • Managing the overseas membership such as WCA, JC trans, etc.

SPV. CUSTOMER SERVICE

PT. BENUA ANDALAN SAMUDERA
JAKARTA, INDONESIA
01.2022 - 11.2022
  • Managing good relationship to the customers, suppliers, and international partner.
  • Responsible for negotiating and arranging rates from suppliers to give best price to customers.
  • Manage to deliver daily tasks update without delay, supervised the customer service team to make sure all operations went smoothly.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

CUSTOMER SERVICE STAFF

PT. BENUA ANDALAN SAMUDERA
JAKARTA, INDONESIA
01.2021 - 12.2021
  • Streamlined processes for quicker resolution of customer issues.
  • Enhanced customer satisfaction by providing prompt responses to inquiries.
  • Provided product information to increase sales revenue.
  • Share reports and updates such as weekly schedule, monthly rates, etc.

FINANCE AND ACCOUNTING

PT. SAMUDERA LAUTAN ABADI LOGISTIK
MEDAN , INDONESIA
11.2018 - 12.2020
  • Complied with all internal controls related to finance and accounting whilst adhering strictly to company regulations.
  • Managing the financial report to headquarters, and as HR representative to manage insurance applications, and payroll administrations.
  • Resolved complex accounting discrepancies with thorough investigation and problem-solving skills.

Education

BACHELOR OF SOCIAL SCIENCE - SOCIAL ANTHROPOLOGY

UNIVERSITY OF SUMATERA UTARA
MEDAN / INDONESIA

Skills

  • Microsoft Office operated (Excel, Words, and Power Point) : Expert
  • Interpersonal communication skills : Intermediate
  • Adaptive, Punctual, Representative : Expert
  • Creative, Negotiated, Critical, Leadership : Intermediate
  • Average Social Media Marketing : Beginner

Languages

Indonesian
Native
English
Fluent
Thai
Beginner (A1)

Affiliations

  • Watch movies

Timeline

TRADE REPRESENTATIVE

SAMUDERA STAR LINE SHIPPING LLC
07.2024 - Current

SALES SUPPORT

PT. BENUA ANDALAN SAMUDERA
12.2022 - 06.2024

SPV. CUSTOMER SERVICE

PT. BENUA ANDALAN SAMUDERA
01.2022 - 11.2022

CUSTOMER SERVICE STAFF

PT. BENUA ANDALAN SAMUDERA
01.2021 - 12.2021

FINANCE AND ACCOUNTING

PT. SAMUDERA LAUTAN ABADI LOGISTIK
11.2018 - 12.2020

BACHELOR OF SOCIAL SCIENCE - SOCIAL ANTHROPOLOGY

UNIVERSITY OF SUMATERA UTARA

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DITA MAUDY HARSA