DIVINE TEKENG
DUBAI
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Cabin Supervisor
EMIRATES AIRLINE
04.2015 - Current
- Inventory management complying with foreign import rules and regulations
- Emirates business/media promotions: I was part of the emirates business promotions team since august 2016 and as a result I have represented emirates at football games, company advertisements/commercials
- Implemented policies related to proper meal services for passengers onboard aircraft.
- Ensured compliance with applicable FAA regulations regarding crew rest periods and duty time limitations for air crew members
- Devised strategies to enhance customer service and improve operational efficiency.
- Provided customer service support to passengers, including answering inquiries and resolving complaints.
- Assigned duties to cabin crew members based on their qualifications and experience levels.
- Ensured that cabin crew members adhered to company policies, regulations, and guidelines related to passenger safety and comfort.
- Performed post-flight debriefings with cabin crew members regarding any incidents during the flight.
- Reviewed reports from previous flights concerning any irregularities or issues that occurred onboard.
- Inspected cabins after flights for cleanliness standards prior to disembarkation of passengers.
- Responded promptly to any medical emergencies that may arise during a flight.
Sales and Recruitment Manager
Grand Mayan Resorts.
Playa Del Carmen
10.2013 - 02.2015
- Analyzed sales data to identify trends and make recommendations for improvement
- Applied different approaches to changing work demands and to meet sales challenges
- Held daily check-ins with team members to set objectives and monitor progress.
- Developed and implemented recruitment strategies to attract the best talent.
- Organized interviews with hiring managers and senior executives to evaluate candidates' abilities.
- Provided guidance on interviewing techniques, assessment methods and selection criteria to ensure a successful recruitment process.
- Managed onboarding activities such as orientation sessions, introductions to colleagues., to ensure new hires have a smooth transition into their role.
- Reviewed resumes, cover letters and applications for accuracy prior to forwarding them onto relevant personnel for consideration.
Store Manager
BEBE
Vancouver
03.2012 - 10.2013
- Established customer service standards and monitored staff compliance.
- Recruited, trained and supervised new employees.
- Implemented efficient systems for tracking stock movement.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
Research Assistant
Simon Fraser University
Vancouver
11.2009 - 07.2012
- Developed survey instruments to measure participant responses in experiments.
- Created detailed summaries of existing studies for use in further investigations.
- Participated in team meetings to discuss progress on ongoing projects or brainstorm ideas for future endeavors.
- Prepared reports, presentations and articles using Microsoft Word and PowerPoint.
Store/District Manager
ICING BY CLAIRE'S
Vancouver
01.2011 - 03.2012
- Oversaw day-to-day store operations to foster efficient and profitable operations
- Monitored customer service levels and implemented necessary changes to improve customer satisfaction.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Interviewed and hired prospective employees according to team needs
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Developed and implemented district-wide sales strategies to increase revenue and market share.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
Specialist/Recruitment Coordinator
Marciano
Vancouver
2009 - 2012
- Assisted in developing strategies to increase customer satisfaction levels.
- Participated in ongoing training and compliance activities.
- Identified opportunities to enhance specialization resulting in increased efficiency.
Education
Some College (No Degree) - Human Resources Management
British Colombia Institute of Technology
Vancouver, Canada Skills
- Adaptability
- Conflict Resolution
- Safety Monitoring
- Performance Assessment
- Public Speaking
- Critical Thinking
- Problem-Solving
- Negotiation
- Standards Compliance
Certification
- CPR
- First aid
- WHMIS
- Medical aviation certification
- Flight attendant training
Languages
English
First Language
French
Advanced (C1)
C1
References
References available upon request.
Timeline
Cabin Supervisor
EMIRATES AIRLINE
04.2015 - Current
Sales and Recruitment Manager
Grand Mayan Resorts.
10.2013 - 02.2015
Store Manager
BEBE
03.2012 - 10.2013
Store/District Manager
ICING BY CLAIRE'S
01.2011 - 03.2012
Research Assistant
Simon Fraser University
11.2009 - 07.2012
Specialist/Recruitment Coordinator
Marciano
2009 - 2012
Some College (No Degree) - Human Resources Management
British Colombia Institute of Technology
- CPR
- First aid
- WHMIS
- Medical aviation certification
- Flight attendant training
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