Divine Uwamahoro
Dubai
Summary
Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Overview
10
10
years of professional experience
Work History
Startup Founder
Fairytale
07.2024 - Current
- Established and scaled cross-border shopping and logistics service connecting UAE retailers with clients in Rwanda and beyond.
- Managed end-to-end operations, including vendor negotiations, order processing, shipping coordination, and customs clearance.
- Developed and executed pricing strategies, customer order systems, and digital marketing campaigns to consistently grow client base.
- Streamlined operations and tracked client orders by managing orders through Fairytale Admin, a custom-built management platform.
- Utilized strong issue resolution and communication skills to cultivate lasting client relationships.
- Mentored junior staff by providing guidance on best practices and facilitating professional development.
Operations Coordinator
Airtel Money
Rwanda
06.2022 - 12.2023
- Coordinated daily operations for Airtel Money services, ensuring efficient transaction processing.
- Managed customer inquiries, delivering timely support to enhance user experience.
- Facilitated troubleshooting for payment platform issues, resolving customer concerns promptly.
- Assisted in training new staff on operational procedures and tools to improve team performance.
- Maintained accurate records of all operational activities for compliance and tracking purposes.
- Conducted successful User Acceptance Testing (UAT) for integrations, ensuring reliable system rollouts.
Account Manager
Airtel
Rwanda
06.2021 - 06.2022
- Managed client accounts to ensure satisfaction and retention.
- Cultivated strong relationships with clients to foster loyalty and trust.
- Managed multiple accounts simultaneously while meeting deadlines.
- Maintained accurate records of all customer interactions in the CRM system.
- Negotiated contracts with clients to maximize profitability.
- Renewed existing accounts by building relationships with clients.
- Analyzed client data and identified opportunities for growth.
- Collaborated with sales team to determine best ways to drive market share.
- Provided technical support to customers when needed.
- Attended trade shows and conferences as a representative of the company.
- Listened to customer needs to identify and recommend best products and services.
- Resolved client issues and complaints in a timely and effective manner, ensuring client satisfaction.
Junior Accountant
Radisson Blu Hotel & Convention Center
Rwanda
06.2016 - 06.2017
- Processed invoices and expense reports to ensure timely payments.
- Maintained accurate financial records with accounting software.
- Organized documentation and conducted data analysis to support audits.
- Assisted in budgeting and forecasting activities through administrative support.
- Supported accounts payable and receivable functions, including invoice processing and payment posting.
Project Coordinator
Kigali Fashion Week
Rwanda
11.2015 - 04.2016
- Managed communication between designers, vendors, and team members effectively.
- Assisted in scheduling meetings and organizing project timelines for events.
- Supported marketing efforts through social media engagement and content creation.
- Collaborated with creative teams to enhance visual presentation of fashion collections.
- Facilitated on-site operations during events, ensuring smooth execution and support.
- Analyzed feedback from participants to improve future event planning strategies.
- Coordinated with internal departments as well as external vendors to ensure successful completion of tasks.
- Generated weekly, monthly, quarterly reports summarizing key performance indicators.
- Provided direction, guidance and support to team members throughout the duration of projects.
- Developed and implemented project plans, established timelines, tracked progress and ensured deadlines were met.
- Maintained a detailed database of project information including budgeting, resources and deliverables.
- Collaborated with senior leadership on strategic planning initiatives related to future projects.
- Assessed customer feedback in order to continuously improve service delivery processes or procedures.
- Coordinated event logistics for fashion shows and exhibitions in Kigali.
Education
Bachelor of Science - International Economics & Trade
Jiangsu University
China01.2021
High School Diploma -
King David Academy
Rwanda01.2015
Skills
- Customer relationship management
- Problem solving
- Effective communication
- Operations management
- Digital marketing
- Project planning
- Data analysis
- Business operations organization
- Sales analysis
- Talent management
- Account management
- Multi-unit operation management
- Vendor partnerships
- International business
- Team leadership
- Sales expertise
- Profit generation
- Vendor negotiation
- Strategic thinking
- Time management
- Crisis management consulting
- Customer relations
Volunteer Experience
- Journey House Action, Rwanda
Projects
- Contributed to the successful opening of the Radisson Blu & Convention Center, Kigali
- In July 2016, i contributed to the highly successful 27th African Union Summit
- In July 2016, I was part of the team that contributed to the success of the Banana Plantation Project in the Environmental Conservation Club in Kigali
- In 2022, I was part of the team that led to the successful opening of Airtel Money, a fintech company, in Rwanda
Awards
- Jiangsu Scholarship, School of International Economics and Trade at Jiangsu Normal University, 07/2024, China
- High School Head Girl, King David Academy, 01/2014 - 10/2015, Rwanda
Languages
Kinyarwanda
First Language
English
Proficient (C2)
C2
French
Advanced (C1)
C1
Chinese (Mandarin)
Beginner
A1
Accomplishments
- High school head girl
- Treasurer of the Rwandan diaspora in China, 2017/2021
Reference
- Airtel Money MD: +250731000555
- CEO Trimops : +971582858724
Timeline
Startup Founder
Fairytale
07.2024 - Current
Operations Coordinator
Airtel Money
06.2022 - 12.2023
Account Manager
Airtel
06.2021 - 06.2022
Junior Accountant
Radisson Blu Hotel & Convention Center
06.2016 - 06.2017
Project Coordinator
Kigali Fashion Week
11.2015 - 04.2016
Bachelor of Science - International Economics & Trade
Jiangsu University
High School Diploma -
King David Academy