Summary
Overview
Work history
Education
Skills
Languages
References
Timeline
Generic
Divna Ilijic

Divna Ilijic

Senior Cabin Crew Manager
Abu Dhabi,UAE

Summary

Accomplished professional with expertise in public speaking, multilingual communication, and leadership in diverse environments. Demonstrates a goal-oriented mindset with proven skills in people management, team leadership, and project management. Holds Cambridge ESOL certifications and possesses language assessment expertise, showcasing proficiency in English communication. Committed to leveraging these competencies to drive organisational success and foster effective team collaboration.

Overview

16
16
years of professional experience
8
8
years of post-secondary education

Work history

Senior cabin crew manager

Etihad Airways
Abu Dhabi, UAE
02.2016 - Current
  • Delivered personalised assistance to elderly passengers and individuals with special needs.
  • Ensured passenger comfort by promptly addressing individual needs during flights.
  • Conducted training sessions for new recruits, enhancing knowledge and skills.
  • Collaborated with ground staff to facilitate seamless transitions from terminal to aircraft.
  • Strengthened brand recognition by developing strategic public relations campaigns.
  • Managed crisis situations to mitigate potential damage to company reputation.
  • Liaised between senior management and staff, facilitated open communication.
  • Boosted crew morale with consistent communication and team-building activities.
  • Managed emergency response actions following established procedures for evacuation and passenger safety.
  • Delegated tasks efficiently to maximise productivity.
  • Delivered high-quality food and beverage service to dignitaries and VIPs.
  • Maintained strict confidentiality of VIP guest information to uphold privacy norms.

Printing press operator

Politika AD, printing
Belgrade, Serbia
05.2015 - 09.2015
  • Ensured highest quality prints by meticulously checking colours, alignment and print quality.
  • Communicated effectively with other members of the press team to meet deadlines efficiently.
  • Carried out day-to-day duties accurately and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Multi-tasked to keep all assigned projects running effectively and efficiently.
  • Work in processing, assisting in the preparation of the press, analysis and the production of the final result of the press

Marketing and PR specialist

Spokesman's agency „ Logos“
Belgrade, Serbia
05.2015 - 09.2015
  • Created compelling content, driving website traffic.
  • Produced engaging blog posts; enhancing organic search results.
  • Implemented SEO techniques for enhanced online presence.
  • Collaborated with sales team to streamline marketing efforts.
  • Executed press clipping preparation, monitoring, and analysis, delivering regular updates.
    Developed targeted media lists to facilitate communication with key publications.
    Engaged directly with media outlets such as Politika, Blic, and Večernje Novosti.
    Spearheaded social media initiatives by launching and managing relevant sites.
    Participated in business programme monitoring and client research activities.
    Crafted and designed impactful press releases to support branding efforts.

Administrative assistant

Phillips Collection museum from Washington
Trebinje, Bosnia&Herzegovina
06.2015 - 08.2015
  • Led after-school clubs, facilitated students' participation in extracurricular activities.
  • Developed ideas to fulfil client brief with available resources.
  • Used high quality instruments and equipment to protect longevity of pieces.
  • Chose media, method and materials to create maximum impact.
  • Planned activities to guarantee project completion ahead of agreed deadlines.
  • Engaged with art critics, curators and collectors to promote artwork and gain exposure.
  • Facilitated workshops in collaboration with Phillips Collection and local institutions.
    Coordinated administrative tasks for 'Tales from the Exhibition' workshops for students and educators.
    Engaged with young artists to promote creative expression through structured activities.

Public relations manager

Municipality, Mayors cabinet
Trebinje, Bosnia & Herzegovina
05.2014 - 05.2015
  • Strengthened brand recognition by developing strategic public relations campaigns.
  • Coordinated press releases for increased media coverage.
  • Fostered positive relationships with stakeholders through regular engagement activities.
  • Developed internal communications plans to enhance employee morale and productivity.
  • Streamlined PR processes for more efficient workflow.
  • Liaised between senior management and staff, facilitated open communication.
  • Established annual PR goals aligned with the company's strategic objectives.
  • Practice and improvement in the PR management of the Assembly - municipality of Trebinje, working in the cabinet of the mayor of Trebinje.

Non-Governmental organisation officer

NGO „Oasis“, Trebinje
Trebinje, Bosnia&Herzegovina
01.2009 - 01.2014
  • Provided customer service, delivering high levels of satisfaction.
  • Facilitated smooth running of operations through efficient task management.
  • Increased efficiency by handling correspondence and organising files.
  • Drafted business letters and emails to facilitate clear communication.
  • Support staff members with administrative tasks, reducing workload stress.
  • Took on additional tasks on manager's request.
  • Assisted implementation of various projects, enhancing youth communication in BiH.
    Contributed to peer violence prevention through project "Growing Up with a Smile."
    Supported river Trebišnjica arrangement under project "More Beautiful Srpska."
    Participated in consumer protection initiatives by developing promotional materials.
    Designed web pages and managed social media networks for effective outreach.


Radio presenter

Radio Korona
Trebinje, Bosnia&Herzegovina
01.2009 - 01.2011
  • Presenter of the youth radio broadcast called "Chill out", on the radio Korona, Trebinje.
  • Produced engaging scripts that resulted in increased audience retention rate.
  • Developed creative programme concepts for increasing listener base.

Education

Diploma - Public Relations and Marketing

Faculty of Media and Communications
Belgrade, Serbia
10.2007 - 05.2015

Skills

  • Public speaking and presentation skills
  • Multilingual communication
  • Leadership in diverse environments
  • Goal-oriented mindset
  • People management
  • Team leadership
  • Project management
  • Cambridge ESOL certifications
    Language assessment expertise
    Proficient in English communication

Languages

English
Fluent

References

References available upon request.

Timeline

Senior cabin crew manager

Etihad Airways
02.2016 - Current

Administrative assistant

Phillips Collection museum from Washington
06.2015 - 08.2015

Printing press operator

Politika AD, printing
05.2015 - 09.2015

Marketing and PR specialist

Spokesman's agency „ Logos“
05.2015 - 09.2015

Public relations manager

Municipality, Mayors cabinet
05.2014 - 05.2015

Non-Governmental organisation officer

NGO „Oasis“, Trebinje
01.2009 - 01.2014

Radio presenter

Radio Korona
01.2009 - 01.2011

Diploma - Public Relations and Marketing

Faculty of Media and Communications
10.2007 - 05.2015

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Divna IlijicSenior Cabin Crew Manager