Divya Anchan
Supply & Initiative Manager-Luxury & Consumer Beauty Division Middle East
Dubai
Summary
Experienced and results-driven professional with over 8 years in the cosmetics and fragrances industry. Proven expertise in Demand & Supply Planning, S&OP, project management, and customer service. Adept at cross-functional collaboration, analytics, and inventory optimization. Strong communicator with leadership and problem-solving skills, and a quick learner in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Supply & Initiative Manager-Middle East
COTY INC
11.2023 - Current
- Improved supply planning performance by optimizing inventory levels and enabling proactive decisions to capture short-term business opportunities.
- Successfully anticipated and executed growth initiatives including Ecommerce expansion, white space opportunities, new brand launches, GTM changes, and gap-filling strategies.
- Delivered on sustainability goals through cost and cash optimization — achieving a 10% reduction in air freight costs and lowering CO2 emissions year-over-year (Intercompany focus).
- Managed end-to-end supply planning across short, mid and long-term forecasting horizons, ensuring balanced demand and supply planning.
- Monitored and enhanced key KPIs such as forecast accuracy, fill rate, and inventory turnover to drive performance improvements.
- Utilized tools such as SAP and JDA for effective daily supply planning operations and data-driven decision-making.
- Led inventory optimization initiatives, reducing excess and obsolete stock through continuous analysis and local team engagement.
- Collaborated closely with the Global DRP team to manage short-term demand fluctuations and maximize product availability amidst market volatility.
- Provided regular supply updates and insights to leadership during monthly S&OP meetings.
- Maintained timely communication with stakeholders for key innovation launches and monthly order management.
- Key Achievements:
- Reduced both saleable and non-saleable VAR (Value at Risk) by initiating monthly reporting and driving depletion plans with local commercial teams.
- Achieved sustainability targets through effective freight planning, significantly reducing reliance on air freight and cutting CO2 emissions.
- Acted as a mentor and coach to team members, supporting their professional development and enabling ownership of key responsibilities.
Demand & Initiative Manager-Consumer Beauty ME
COTY INC
11.2019 - 09.2023
- Managed new product launches for Middle East region, worth $10–15M annually.
- Represented supply chain in S&OP meetings led by Trade Marketing.
- Managed base planning and performance tracking across KSA (38% of ME business), E-commerce, and Travel Retail.
- Conducted monthly S&OP with KSA distributors; challenged forecasts to align with actuals.
- Collaborated with Customer Service and Logistics to ensure inventory availability and optimize fill rate.
- Key Achievements:
- Improved demand alignment through transparent tracking and monthly-based reviews.
- Strengthened order management and shipment accuracy across priority markets.
Demand Planner - Consumer Beauty U.A.E
COTY INC
05.2019 - 04.2021
- Forecasted demand and supported sales team with seasonal planning and promotions.
- Led monthly S&OP with stakeholders to align sales and supply.
- Optimized stock availability, FR, and master data accuracy.
- Key Achievements:
- Improved Fill Rate from 76% in 2019 to 96% through continuous customer master data refinement.
- Reduced excess inventory and streamlined stock allocations.
Supply Planner – Consumer Beauty Middle East
COTY INC
11.2017 - 05.2019
- Managed supply feasibility, tracked new launches, and reduced monthly shortages.
- Coordinated global shortages and implemented strategic supply tracking.
- Led VAR meetings and shared availability updates across ME teams.
- Key Achievements:
- Reduced monthly shortages from $0.8M (FY18) to $150K (FY19).
- Initiated and led Safety stock Parameter Project and global availability tracking sheets.
Demand & Supply Planning Executive U.A.E
Transmed Overseas SA
04.2016 - 09.2017
- Managed demand and inventory for key brands including Lacnor, Oasis, Pringles, etc.
- Developed pipeline model for Euro Cake, reducing OOS risks.
- Reduced inventory excess and improved forecast accuracy.
- Achievements:
- Reduced Lacnor inventory by AED 1.3M in one week.
- Improved brand planning accuracy and reduced near-expiry losses.
Supply Planning & Logistics Executive U.A.E
Transmed Overseas SA
12.2015 - 03.2016
- Managed end-to-end import/export logistics across multiple countries, ensuring seamless cross-border operations.
- Coordinated documentation and customs clearance for over 90 import shipments per month with high accuracy and efficiency.
- Consistently achieved the “Zero Demurrage” KPI through proactive planning and meticulous shipment coordination.
- Collaborated with the regulatory team to ensure all SKUs were pre-registered, preventing customs delays during clearance.
- Scheduled incoming shipments in advance and worked closely with freight forwarders to ensure timely port arrivals.
- Liaised with warehouse teams to align shipment schedules with storage capacity, prioritizing urgent clearances and ensuring smooth internal logistics.
Sales Co-ordinator/Admin
International Engineering Supply LLC
06.2014 - 12.2014
- Handled sales quotations, procurement, bank processes, and payments.
- Managed logistics, salaries, petty cash, invoicing, and documentation.
Customer Service Representative
The Bharat Co-op Bank (Mumbai) LTD
02.2010 - 12.2013
- Delivered core banking operations, account openings, customer KYC, and financial advising.
- Supported SME clients with investment and working capital planning.
Education
Bachelor's of Hotel Management -
Skills
- Demand & Supply Planning
- S&OP Management
- Inventory Management
- Stakeholder Communication
- Problem Solving & Decision Making
References
Esrar, Zakir, Supply Chain Director ME, +971561721944, Coty INC
Timeline
Supply & Initiative Manager-Middle East
COTY INC
11.2023 - Current
Demand & Initiative Manager-Consumer Beauty ME
COTY INC
11.2019 - 09.2023
Demand Planner - Consumer Beauty U.A.E
COTY INC
05.2019 - 04.2021
Supply Planner – Consumer Beauty Middle East
COTY INC
11.2017 - 05.2019
Demand & Supply Planning Executive U.A.E
Transmed Overseas SA
04.2016 - 09.2017
Supply Planning & Logistics Executive U.A.E
Transmed Overseas SA
12.2015 - 03.2016
Sales Co-ordinator/Admin
International Engineering Supply LLC
06.2014 - 12.2014
Customer Service Representative
The Bharat Co-op Bank (Mumbai) LTD
02.2010 - 12.2013