DIVYA GEORGE
Dubai
Summary
A target-oriented professional with over 14 years’ experience in Chalhoub Group a leading partner for Luxury Products across the Middle East. Experienced business professional skilled in Customer service, Supply Chain, Logistics, and Master Data Management and Proven problem solver with the ability to maintain a high level of confidentiality.
Overview
14
14
years of professional experience
Work history
Integrated Business Operations Coordinator & Master Data Specialist
Scarlett Poppies
01.2024
- Managed after-sales customer service operations including returns processing and coordination with warehouse teams
- Proficient in booking sales orders across multiple platforms including Trade and Shopify
- Coordinated with suppliers to ensure timely order fulfillment and maintained strong supplier relationships
- Led logistics and supply chain coordination, optimizing processes to streamline operations and reduce lead times
- Spearheaded SKU creation and data maintenance, ensuring accuracy and consistency in product information
- Handled B2B and B2C orders, catering to diverse customer needs and maintaining high levels of customer satisfaction
- Successfully coordinated with multiple warehouses to manage inventory levels and ensure efficient order fulfillment.
Senior Supply Coordinator
Chalhoub Group
03.2020 - 12.2023
- Create and manage Purchase orders, Transfers, and Returns in RMS
- Inventory Management
- Price/Cost Management
- Create Promotions and discounts for retail stores
- Sales Order Management
- Create and manage Internal transfers
- Process Stock Adjustment invoices, Credit notes, and Debit notes
- Develop and maintain the process to review and audit invoice prices against contract prices
- Process orders checking for accuracy of pricing specifications and order set-up
- Coordinate closely with the brand to ensure that the value-added services provided are up to the requirement
- Coordinate with Logistic team
- Monitor and coordinate customer orders and resolve issues with supply, availability, capacity, and quality
- Prepare purchase orders and send order requests to suppliers, Checking Supplier Invoices and Packing Lists for the shipments
- Provide monthly Comparative Warehouse Costs for the business
- Closely working with buyers for the shipping orders
- Calculation of monthly storage and handling charges (for all the Warehouses)
- Coordination with the Accounts team and suppliers for Payables
- Liaising with agent, supplier, finance, accounts, marketing team, visual merchandisers, and warehouse
- Coordinating with agents to clear the import and export shipments on time
- Responsible for system support for all the staff sales.
Master Data Administrator
Chalhoub Group
07.2017 - 03.2020
- Create and Maintain Product Data in Oracle
- Liaise with various departments in the group
- Review and monitor systems to ensure data accuracy
- Assist with risk assessments, implementing any necessary changes to contain and reduce risks
- Assist with the maintenance and review of system user guides to ensure they are accurate and up to date at all times
- Support internal projects to ensure activities are completed within given timelines.
Logistics Administrator
PSAS-Chalhoub Group
10.2011 - 06.2017
- Generate Shipping Documents and other Shipment related certificates
- Ensuring timely issuance & and completion of documentation as agreed to ensure customer satisfaction
- Coordinate & and communicate closely with divisions (clients) to ensure that the value-added services provided are up to the requirement and to aim to enhance the services provided
- Strictly follow standard processes, procedures, and work instructions as per the company's Quality management system
- Ensure all shipping records are filed and maintained in a systematic method
- Receive Sales orders and register on the control listing
- Produce invoice after completion of sales order
- Prepare credit notes and other documents as and when required
- Coordinate between staff from the warehouse, office, and sales for any clarification for accurate sales order processing
- Data entry of required information to produce KPIs and monthly reporting figures
- Prepare receipts and other relevant documentation after the receipt of the supplier's invoices
- Submit the supplier's original documents duly stamped and legalized to forwarders for clearance as and when required
- Monitor and report shortages/excesses/damages if any.
Logistics Administrator
NYK Shipping Line-Gulf Agency Company (GAC)
07.2009 - 09.2011
- Re-export (GCC States) - Execute re-export documents such as re-export Invoices, statistical reports, certificate of origin from the chamber of commerce, packing lists, and other customs formalities
- Process of import-export documentation
- Process insurance claims
- Prepare daily, weekly, and monthly reports as per the management demands
- Allocate stocks to overseas and local branches
- Assure quality control activities and their documentation
- Prepare and update delivery notes and returned goods details
- Prepare debit and credit notes to suppliers by checking discrepancies in goods
- Yearly physical stock taking and reconciliation
- Ensure the timely deliveries of consignments in coordination with the warehouse & and planning departments based on the monthly/weekly forecasts.
Education
Master of Management in Hospitality (Specialized in Customer Service) -
M.G. University
B.A -Bachelor: English Language and Literature - undefined
MG. University
Skills
- Supply chain Management
- Logistics Management
- Master Data Management
- B2B & B2C
- Sales coordination
- Customer Service
- Oracle (RMS, EBS, RPM, SIM)
- Advanced Excel
- Baan
- Traede
- Shopify
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Integrated Business Operations Coordinator & Master Data Specialist
Scarlett Poppies
01.2024
Senior Supply Coordinator
Chalhoub Group
03.2020 - 12.2023
Master Data Administrator
Chalhoub Group
07.2017 - 03.2020
Logistics Administrator
PSAS-Chalhoub Group
10.2011 - 06.2017
Logistics Administrator
NYK Shipping Line-Gulf Agency Company (GAC)
07.2009 - 09.2011
Master of Management in Hospitality (Specialized in Customer Service) -
M.G. University
B.A -Bachelor: English Language and Literature - undefined
MG. University
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