DIVYA GEORGE

• Managed after-sales customer service operations including returns processing and coordination with warehouse teams
• Proficient in booking sales orders across multiple platforms including Trade and Shopify
• Coordinated with suppliers to ensure timely order fulfillment and maintained strong supplier relationships
• Led logistics and supply chain coordination, optimizing processes to streamline operations and reduce lead times
• Spearheaded SKU creation and data maintenance, ensuring accuracy and consistency in product information
• Handled B2B and B2C orders, catering to diverse customer needs and maintaining high levels of customer satisfaction
• Successfully coordinated with multiple warehouses to manage inventory levels and ensure efficient order fulfillment.

Brands: Bobbi Brown, Fredric Malle, Kilian, Ordinary, Origins and Tom Ford

Key Responsibilities:

• Create and manage Purchase orders, Transfers, and Returns in RMS
• Inventory Management
• Price /Cost Management
• Create Promotions and discounts for retail stores
• Sales Order Management
• Create and manage Internal transfers
• Process Stock Adjustment invoices, Credit notes, and Debit notes
• Develop and maintain the process to review and audit invoice prices against contract prices
• Process orders checking for accuracy of pricing specifications and order set- up
• Coordinate closely with the brand to ensure that the value-added services provided are up to the requirement
• Coordinate with Logistic team
• Monitor and coordinate customer orders and resolve issues with supply, availability, capacity, and quality
• Prepare purchase orders and send order requests to suppliers, Checking
• Supplier Invoices and Packing Lists for the shipments
• Provide monthly Comparative Warehouse Costs for the business
• Closely working with buyers for the shipping orders
• Calculation of monthly storage and handling charges (for all the Warehouses)
• Coordination with the Accounts team and suppliers for Payables
• Liaising with agent, supplier, finance, accounts, marketing team, visual merchandisers, and warehouse
• Coordinating with agents to clear the import and export shipments on time
• Responsible for system support for all the staff sales.

• Create and Maintain Product Data in Oracle
• Liaise with various departments in the group
• Review and monitor systems to ensure data accuracy
• Assist with risk assessments, implementing any necessary changes to contain and reduce risks
• Assist with the maintenance and review of system user guides to ensure they are accurate and up to date at all times
• Support internal projects to ensure activities are completed within given timelines.

• Generate Shipping Documents and other Shipment related certificates
• Ensuring timely issuance & and completion of documentation as agreed to ensure customer satisfaction
• Coordinate & and communicate closely with divisions (clients) to ensure that the value-added services provided are up to the requirement and to aim to enhance the services provided
• Strictly follow standard processes, procedures, and work instructions as per the company's Quality management system
• Ensure all shipping records are filed and maintained in a systematic method
• Receive Sales orders and register on the control listing
• Produce invoice after completion of sales order
• Prepare credit notes and other documents as and when required
• Coordinate between staff from the warehouse, office, and sales for any clarification for accurate sales order processing
• Data entry of required information to produce KPIs and monthly reporting figures
• Prepare receipts and other relevant documentation after the receipt of the supplier's invoices
• Submit the supplier's original documents duly stamped and legalized to forwarders for clearance as and when required
• Monitor and report shortages/excesses/damages if any.

• GAC)
• Re-export (GCC States) - Execute re-export documents such as re-export Invoices, statistical reports, certificate of origin from the chamber of commerce, packing lists, and other customs formalities
• Process of import-export documentation
• Process insurance claims
• Prepare daily, weekly, and monthly reports as per the management demands
• Allocate stocks to overseas and local branches
• Assure quality control activities and their documentation
• Prepare and update delivery notes and returned goods details
• Prepare debit and credit notes to suppliers by checking discrepancies in goods
• Yearly physical stock taking and reconciliation
• Ensure the timely deliveries of consignments in coordination with the warehouse & and planning departments based on the monthly/weekly forecasts.