Cooking
DIVYA NAIR
Cabin Crew
DOHA
Summary
Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Senior Cabin Crew Member
Qatar airways
DOHA
2012.11 - 2020.12
- Answered passenger questions and provided solutions to issues arising during flights.
- Verified aircraft and passenger compliance with policies, regulations and safety guidance.
- Ensured safety and comfort of customers onboard aircraft.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Controlled entertainment for passengers through onboard video and audio systems.
- Offered personalized assistance to children, elderly and passengers with special needs.
- Delivered services to customer locations within specific timeframes.
- Collaborated with team members to achieve target results.
Cabin Crew Supervisor
Spice Jet
New Delhi
2008.01 - 2011.12
- Assessed and responsively adjusted to dynamic field conditions to provide personnel with clear and strategic leadership.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Maintained energy and enthusiasm in fast-paced environment.
- Used coordination and planning skills to achieve results according to schedule.
Education
Associate of Arts - English Literature
Bhartiya Shiksha Parishad
India 2010.07 - 2013.07
Skills
Preflight briefings
Emergency care
Guest services
Sales expertise
Infant AED and CPR
Crew coordination
Aviation regulations
Company policy adherence
Verbal and written communication
Accomplishments
- Attended various trainings and workshops and was rewarded with a job promotion as a result.
- Supervised team of 24 staff members.
- Documented and resolved issues which led to positive results.
- Mentored newly hired flight attendants in customer service and safety techniques, improving overall service quality by 100%.
Additional Information
I have completed one and half month course with Academy of freelance make up artist London ( AOFM) from Dubai from basic to advance level of complete artistic pro specialist course in make up ,hair style artistry with skin care .
Certification
London Academy Of Freelance Make up Feb 2022-mar 2022
Interests
Playing badminton
Timeline
London Academy Of Freelance Make up Feb 2022-mar 2022
2022-02
Certification in advanced Excel , MIS Reports and Data Analysis
2021-07
Senior Cabin Crew Member
Qatar airways
2012.11 - 2020.12
Associate of Arts - English Literature
Bhartiya Shiksha Parishad
2010.07 - 2013.07
Cabin Crew Supervisor
Spice Jet
2008.01 - 2011.12