Divyanjalee Gunasekara
Dubai,United Arab Emirates
Summary
Detail-oriented and people-focused administrative professional with 3 years of hands-on experience supporting internal operations, document control, and team coordination in fast-paced UAE workplaces. Currently pursuing a Diploma in Human Resource Management, I bring a strong service mindset and a calm, reliable presence to every task. I’m skilled in maintaining accurate records, supporting timekeeping and attendance logs, processing internal memos, and ensuring all documentation is filed and tracked according to policy. I handle employee queries with care and efficiency, and I’m confident working under pressure while staying organized and compliant. Whether it's updating internal systems, preparing forms, or coordinating office supplies, I’m here to keep things running smoothly, behind the scenes.
Overview
3
3
years of professional experience
Work history
Receptionist/ Document controller
Point Contracting LLC
Dubai, United Arab Emirates
04.2024 - Current
- Ensured completion of all administrative tasks per internal processes and quality standards.
- Maintained accurate documentation and organized filing systems for efficient retrieval.
- Coordinated departmental resources, mail distribution, and supplies across five active project sites.
- Supported staff and senior leadership by managing memos, scheduling, and document tracking.
- Updated attendance logs and monthly reports for over 20 head office staff and 100+ labourers.
- Drafted internal communications, briefing memos, and schedule updates compliant with company standards.
- Managed office mail, dispatch, and incoming documents to ensure timely sorting and distribution.
- Liaised with vendors to resolve delivery and service issues while maintaining professional communication.
- Improved office efficiency by managing incoming calls and direct them to appropriate departments.
- Organised travel arrangements for senior executives, facilitating seamless business trips.
- Assisted HR department in conducting interviews by setting up interview schedules and rooms.
- Greeted guests warmly upon arrival, creating a positive first impression of the organization.
- Handled customer complaints professionally, ensuring satisfactory resolution.
Office administrator
COPRABEL PAINTS TRADING LLC.
Dubai, United Arab Emirates
08.2022 - 01.2024
- Handled customer queries and service requests through phone, email, and in-person channels, ensuring timely resolution and brand-aligned communication.
- Assisted clients by identifying needs, offering solutions, and providing accurate product and service information in line with customer expectations.
- Maintained follow-up communication and recorded client feedback to support continuous service improvement and customer satisfaction tracking.
- Processed sales-related documentation including invoices, credit notes, and delivery memos, ensuring all records were accurate and organized in both paper and digital systems.
- Prepared and submitted internal reports and documentation for receivables, improving accuracy of account reconciliation and audit tracking.
- Managed data entry and updates across internal systems, supporting sales documentation, client files, and transaction logs.
- Supported the coordination of promotional materials, documentation, and supplies for internal marketing campaigns and corporate events.
- Liaised with clients and internal teams to schedule appointments and assist with onboarding processes for new vendors and designers.
- Maintained organized filing systems and ensured documentation was archived, retrievable, and aligned with internal compliance standards.
- Drafted and sent promotional communications and updates to clients, ensuring alignment with customer feedback, brand messaging, and internal audit guidelines.
- Assisted the team in preparing materials for client briefings, internal meetings, and training events, including printing, compiling, and dispatching materials.
Education
High School Diploma -
Gothami Girls' Collage
Colombo, Sri LankaDiploma - Human Resources Management
Chartered Institute of Personnel Management Sri Lanka (CIPM)
Online (In progress)Skills
- Microsoft Office Suite
- Adobe Acrobat
- Zoho CRM and Notion
- Canva
- Administrative support
- Document control
- Time and attendance management (TAAS)
- Data entry accuracy
- Record keeping and retrieval
- Billing and invoicing
- Expense reconciliation
- Mail tracking
- Meeting scheduling
- Internal communication
- Memo drafting
- Inventory management
- Transaction processing
- Policy adherence
- Filing systems management
- Onboarding coordination
- Audit documentation readiness
- System data maintenance
- Employee support services
- Handling employee queries
Languages
English
Fluent
Affiliations
- Extreme Sports
- Volunteering
- Reading
- Travelling
Timeline
Receptionist/ Document controller
Point Contracting LLC
04.2024 - Current
Office administrator
COPRABEL PAINTS TRADING LLC.
08.2022 - 01.2024
High School Diploma -
Gothami Girls' Collage
Diploma - Human Resources Management
Chartered Institute of Personnel Management Sri Lanka (CIPM)
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