Divyanshu Dangwal
Dubai
Summary
I have skills ,experience , knowledge about Food and Beverage Department & To make a successful career in this field of hospitality industry through continuous learning to get a job in required company where I can utilize my skill and improve career path and my long term goal is to be in respectable position in the company.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Waiter
IMG World Of Adventure
City of Arabia
01.2022 - Current
- Greeted new customers, discussed specials, and took drink orders.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Guest Service Associate
Ramada Plaza
Chandigarh
11.2019 - 12.2020
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Greeted new customers, answered initial questions and took drink orders.
- Completed daily opening and closing checklists to maintain standards and ready dining rooms for service.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
- Protected guests by following proper food handling procedures.
Internship
ITC Grand Goa
Goa
01.2018 - 06.2018
- I have gained knowledge in all four major departments like Housekeeping , Front Office , Food Production and f&B .
- Got opportunity to learn from all the great managers and supervisor from all major departments.
Education
Bachelor In Hotel Management - Hotel Management
Kukreja Institute Of Hotel Management
Dehradun Uttarakhand 08.2017 - 09.2020
Intermediate - Commerce
Shri Guru Nanak Public School
Uttarakhand ,Indian 04.2016 - 06.2017
Skills
Cash Handling
Languages
English
Advanced
C1
Hindi
Advanced
C1
Timeline
Waiter
IMG World Of Adventure
01.2022 - Current
Guest Service Associate
Ramada Plaza
11.2019 - 12.2020
Internship
ITC Grand Goa
01.2018 - 06.2018
Bachelor In Hotel Management - Hotel Management
Kukreja Institute Of Hotel Management
08.2017 - 09.2020
Intermediate - Commerce
Shri Guru Nanak Public School
04.2016 - 06.2017
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