Divyanshu Dangwal
Dubai
Summary
I have skills ,experience , knowledge about Food and Beverage Department & To make a successful career in this field of hospitality industry through continuous learning to get a job in required company where I can utilize my skill and improve career path and my long term goal is to be in respectable position in the company.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Waiter
IMG World Of Adventure
City of Arabia
01.2022 - Current
- Greeted new customers, discussed specials, and took drink orders.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Guest Service Associate
Ramada Plaza
Chandigarh
11.2019 - 12.2020
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Greeted new customers, answered initial questions and took drink orders.
- Completed daily opening and closing checklists to maintain standards and ready dining rooms for service.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
- Protected guests by following proper food handling procedures.
Internship
ITC Grand Goa
Goa
01.2018 - 06.2018
- I have gained knowledge in all four major departments like Housekeeping , Front Office , Food Production and f&B .
- Got opportunity to learn from all the great managers and supervisor from all major departments.
Education
Bachelor In Hotel Management - Hotel Management
Kukreja Institute Of Hotel Management
Dehradun Uttarakhand 08.2017 - 09.2020
Intermediate - Commerce
Shri Guru Nanak Public School
Uttarakhand ,Indian 04.2016 - 06.2017
Skills
Cash Handling
Menu memorization
Dining area maintenance
Daily specials memorization
Food station setup
Upselling techniques
Beverage preparation
Clear communication skills
Languages
English
Advanced
C1
Hindi
Advanced
C1
Timeline
Waiter
IMG World Of Adventure
01.2022 - Current
Guest Service Associate
Ramada Plaza
11.2019 - 12.2020
Internship
ITC Grand Goa
01.2018 - 06.2018
Bachelor In Hotel Management - Hotel Management
Kukreja Institute Of Hotel Management
08.2017 - 09.2020
Intermediate - Commerce
Shri Guru Nanak Public School
04.2016 - 06.2017