Divyesh Kaushik

• Led end-to-end warehouse, store, and last-mile operations, overseeing receiving, storage, picking/packing, retail replenishment, and dispatch while ensuring strict compliance with HSE/5S standards and audit routines.
• Drove inventory integrity and stock control via weekly cycle counts, GRN/RTV, and FIFO/FEFO enforcement, reducing stock errors by 15% and significantly improving on-shelf availability.
• Re-engineered warehouse layout, slotting, and replenishment timing to streamline material flow and boost dispatch accuracy by 18%.
• Coordinated critical logistics and fulfillment with 3PLs, inbound DCs, and external vendors for inbound readiness, outbound scheduling, and last-mile vehicle dispatch planning.
• Managed OTIF performance and monitored POD closure, conducting RCA to resolve high-priority delivery and returns incidents.
• Built and led a high-performing multinational operations team, implementing optimized rosters, coaching, and briefings that yielded a 20% increase in team productivity.
• Produced daily and weekly KPI dashboards (throughput, accuracy, shrink, ageing, dead stock) and presented continuous improvement action plans to drive operational excellence.

• Managed retail and distribution store operations ensuring accurate stock levels, replenishment, and product availability.
• Monitored sales KPIs (footfall, UPT, ATV), implemented promotions, and supported service recovery to strengthen customer satisfaction and retention.
• Coordinated with logistics & 3PL partners for inbound/outbound readiness, OTIF delivery, and POD closure.
• Utilized SAP ECC/Fiori & Oracle CRM for order processing, billing accuracy, and vendor account reconciliation.
• Controlled cash handling, audits, and shrink prevention, maintaining compliance with company and financial standards.
• Directed team performance through coaching, roster management, and SOP enforcement, improved productivity and reduced escalations.
• Produced daily & weekly reports on sales, inventory variance, and operational KPIs for senior leadership.

• Coordinated order processing and supply chain workflows for internal client accounts, ensuring SLA compliance and accurate documentation.
• Monitored order status, shipment tracking, and escalations; partnered with logistics teams and vendors to resolve delays.
• Performed billing validations, reconciliations, and variance analysis, ensuring accuracy across procurement and supply chain records.
• Supported cross‑functional collaboration between procurement, logistics, finance, and client service to safeguard OTIF delivery.
• Prepared and analyzed operational KPI reports (turnaround time, accuracy, service levels) for management reviews.

Earlier Roles:

• Senior CSR – MakeMyTrip (2016–2019) – Customer engagement, service quality, and complaint resolution.
• Agent – IQOR (2015–2016) – Frontline customer service & SLA adherence.