DIYA LAKHANI

● Hired as the procurement & logistics specialist to handle the entire cycle of sourcing the raw materials from across the globe and managing the logistics to securely get the same delivered to the factory doorstep for the production of steel billets

● Organized meetings weekly with the CCO to plan and forecast the stock required for specific raw materials.

● Input, analyzed and reported on data covering all aspects of procurement operations.

● Prepared RFQs & obtained the quotations for the assigned raw materials, and got the same approved by the CCO.

● Created Purchase orders in Tally.

● In charge of hiring 3pl providers by negotiating charges as per “Incoterms” mutually agreed with each supplier.

● Established relationships with vendors and suppliers to streamline procurement operations.

● Tracked purchase orders and followed up with vendors and carriers to support timely deliveries.

● Responsible for notifying the receiving department in the factory, about materials soon to arrive and sending them necessary documents required for unloading the container.

● Collaborated with stakeholders to align supply chain processes with organizational goals.

• Liaise with multiple stakeholders - studio team, vendors, warehouse, logistics and master data teams
• Responsible to review consignment deliveries, online and in-store inventory and make entries on SAP
• Planned and managed E-Commerce inventory, monthly forecasting and reporting in collaboration with logistics and supply team
• Improved Store picking efficiency by 70% for about 100-250 lines per day.
• Reduced errors in SKU descriptions from 50% to 10% per week
• Coordinated with vendors for barcode and product mismatch etc.
• Worked with third-party partners to coordinate website promotional activity

● Recruited as a part of the Imports Documentation team to ensure the accuracy of relevant information & documents to reduce demurrage losses at Dubai Port for IKEA for over 250 containers arriving every week.

● Proven ability to learn quickly and adapt to new situations.

● Gained strong leadership skills by managing projects from start to finish.

● Supported the Customs team & 3PL team in Dubai to execute shipments & track shipments till arrival at port.

● Liaised with the Clients & IKEA counter parts across the globe.

● Administered the logistics, customs clearance and documentation.

● Developed and maintained courteous and effective working relationships.

● Constantly monitored the internal data-base and kept track of the containers soon to arrive and follow up for their respective documents.

● Ensured timely & accurate inbound procedure was implemented in compliance with the Customs rules & regulations.

● Performed trouble-shooting for the discrepancies/ errors in the documents received and liaison with the suppliers and IKEA collection point agents of that specific region, for rectification documents

● Liaised with the suppliers while analyzing and reviewing their billings, orders, reconciliation, invoices and other legal documents, ensuring timely payments

● Processed the documents on time, tracking the containers weekly, sending update to the 3PL team to clear the containers upon arrival to avoid Demurrage costs.

● Created, maintained and updated filing systems for paper and electronic documents.

● Ensured effective rendering of services to enable smooth flow of day to day operations and constantly worked to improve services.

● Managed customer operations, resolved customer queries and issues in a prompt manner and negotiated pricing & other important terms / conditions.

● Managed office operations while scheduling appointments for department managers.

● Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

● Developed and maintained successful relationships with vendors, suppliers and contractors.

● Executed administrative work for the Freight team such as bookings, shipping quotations, dealing with inquiries.

● Verified and recorded all incoming and outgoing shipments and tracked container status on Port Rashid Portal.

● Updated account information to maintain customer records.

● Provided primary customer support to internal and external stake holders.

● Gained experience in checking Bill of Lading provided by the shipping Line.

● Coordinated with sales, accounts team to send bills and ensure timely payments from customers.

● Ensured that the Bill of lading and other necessary documents are passed in time before the container is loaded on the ship.