DIYARA ASKAROVA
Abu Dhabi,United Arab Emirates
Summary
Dynamic professional with extensive expertise in operations management and P&L accountability, demonstrating effective management techniques and leadership skills. Adept at delivering excellent customer service and fostering communication skills to enhance team performance. Proven ability to multitask and work under pressure, leveraging food service industry knowledge to drive success. Committed to continuous improvement and career advancement within the industry.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work history
Restaurant Manager
St. Regis Abu Dhabi
Abu Dhabi, UAE
2025.04 - Current
- Leading daily operations of a high-volume luxury seafood restaurant, ensuring exceptional guest experience aligned with brand standards
- Managing and developing a team across service and bar, driving performance, training, and internal promotions
- Consistently achieving and exceeding financial targets.
- Driving guest satisfaction with strong scores, actively improving feedback through Medallia and GSS insights
- Handling VIP guests, complaints resolution, and service recovery with a focus on guest retention and loyalty
- Leading concept development and activations (e.g., brand collaborations, themed menus, seasonal promotions)
- Coordinating with cross-functional departments (Marketing, Finance, Purchasing, HR, Engineering) to execute events and optimize operations
- Managing cost control, beverage and food margins, and operational efficiency in line with luxury hospitality standards
- Supporting high-profile events, buyouts, and seasonal peaks while maintaining service excellence
Bar Manager
The St. Regis
Astana
2024.03 - 2026.03
- Effectively coordinated daily operations, resulting in greater productivity and higher levels of guest satisfaction.
- Created the menu based on seasonal offerings and guest feedback.
- Monitored the bar and made seating changes as necessary, and addressed any guest concerns or wishes appropriately.
- Interviewed, hired, and counseled qualified waitstaff.
- Appraised hosts performance and provided constructive feedback to improve overall productivity.
- Monitoring the cost of beverages in all outlets.
Restaurant Manager
The St. Regis
Astana
2022.11 - 2024.02
- Effectively coordinated daily operation of Pan Asian Restaurant, ensuring a seamless guest experience and operational efficiency.
- Maintain strict food safety and hygiene standards, ensuring compliance with health regulations and Marriott policies.
- Created the menu based on seasonal offerings and guest feedback.
- Interviewed, hired, and counseled qualified waitstaff.
- Appraised hosts performance and provided constructive feedback to improve overall productivity.
- Monitoring the cost of beverages and food in outlets.
Restaurant Manager of Fine Dining Restaurant
The Ritz-Carlton
Almaty
2021.12 - 2022.08
- Responsible for recruiting, training and developing restaurant Ladies and Gentlemen.
- Greet guests, perform regular walk throughs of the restaurant to ensure the highest standards of food and beverage service.
- Responsible for ensuring all food maintains food safety service requirements.
- Plan the weekly schedule for all restaurant employees. Inform employees of company promotions and menu specials.
- Schedule reservations for large parties, arrange for service that does not disrupt service for walk-in guests.
- Handle guest complaints by following the instant pacification procedure ensuring guest satisfaction.
- Maximizing all business opportunities to drive sales.
- Having an in-depth knowledge of all menus.
- Responsible for creating and updating the Wine and Bar Menus.
Supervisor of the Bar
The Ritz-Carlton
Almaty
2021.09 - 2021.12
- Monitor the daily restaurant and bar operation to ensure efficiency, effectiveness, safety and high standards.
- Supervision of the nearby restaurant, bar areas and staff implementation in order to enhance levels of service, quality, and sanitation standards.
- Ensure that all guests are served in an efficient and friendly manner.
- Ensure the highest standard of cleanliness and maintenance in all areas under the restaurant and bar department.
- Monthly alcohol inventory.
- Monitor and handle guest complaints by following the instant pacification procedure ensuring guest satisfaction.
Shift Leader of Fine Dining Restaurant
The Ritz-Carlton
Almaty
2019.09 - 2021.09
- Assisting management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serving as a role model.
- Serving food courses and alcoholic beverages to guests.
- Communicating with the kitchen regarding menu questions, the length of wait, recook orders, and product availability.
- Monitor and maintain the cleanliness of assigned tables including ensuring courses are cleared and tables are properly crumbed.
- Communicate with guests and other employees and ensure staff is working together as a team to ensure optimum service.
Waiter LT Bar&Grill
The Ritz-Carlton
Almaty
2017.05 - 2019.08
- Welcome guests and promptly attend to tables.
- Serve food and beverages to guests making recommendations if needed.
- Share your menu knowledge to assist guests with questions and special requests.
- Record transactions in the MICROS system correctly and timely Check-in with guests to assure satisfaction with each course and beverage.
- Clean tables, complete closing duties and re-stock tableware and other supplies.
Education
Bachelor - Biology and Biotechnology
Al Farabi Kazakh National University
Almaty 2014.09 - 2018.06
Skills
- Ability to Work Under Pressure
- Communication Skills
- Excellent Customer Service Skills
- Effective Management Techniques
- Ability to Multitask
- Food Service Industry Knowledge
- Leadership Skills
- P&L accountability
- Operations management
LANGUAGES
English
Kazakh
Russian
Timeline
Restaurant Manager
St. Regis Abu Dhabi
2025.04 - Current
Bar Manager
The St. Regis
2024.03 - 2026.03
Restaurant Manager
The St. Regis
2022.11 - 2024.02
Restaurant Manager of Fine Dining Restaurant
The Ritz-Carlton
2021.12 - 2022.08
Supervisor of the Bar
The Ritz-Carlton
2021.09 - 2021.12
Shift Leader of Fine Dining Restaurant
The Ritz-Carlton
2019.09 - 2021.09
Waiter LT Bar&Grill
The Ritz-Carlton
2017.05 - 2019.08
Bachelor - Biology and Biotechnology
Al Farabi Kazakh National University
2014.09 - 2018.06