Djamila Z. Medour
Business Provider
Dubai
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
12
12
years of professional experience
12
12
years of post-secondary education
3
3
Languages
Work History
Sales Manager
TRUST GENIC DOCUMENTS & SERVICES
Dubai
01.2022 - 09.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Established and cultivated solid business relationships with new or existing customers.
Sales Associate
NETCALL ENVIRONMENT
Paris
08.2019 - 09.2020
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to effectively build rapport and lasting relationships.
Booking Agent
SOFITEL, NOVOTEL, MERCURE, RADISSON BLU, MILLENNIUM, 9HOTEL, LA.VILLA PANTHEON, L’HOTEL
Paris
09.2015 - 09.2019
- Met with industry connections to discuss opportunities and advocated for clients well-suited for specific work.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
- Self-motivated, with a strong sense of personal responsibility.
- Resolved problems, improved operations and provided exceptional service.
- Managed book of [Number] clients, resulting in $[Amount] commission.
Executive Assistant
MUNICIPALITY OF PARIS
Paris
08.2010 - 09.2011
- Answered high volume of phone calls and email inquiries.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
- Handled confidential and sensitive information with discretion and tact.
- Transcribed meeting minutes to support sales, business development and senior management teams.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Education
Master of Arts - Education Communication And Anthropology of Art
09.1989 - 07.2000
BBA - Urbanism & Environment
10.2004 - 07.2005
No Degree - Executive Assistant
No Degree - Excellency Executive in Tourism & Hospitality
BBA - DIPLOMA IN BEHAVIOURAL COGNITIVE THERAPY
07.2022 - 10.2022
Skills
Strategic account development
undefinedActuality newspapers, sport swimming-pool and yoga
I usually read newspapers in French, English and Arabic to keep informed by local and international actuality
I usually practice yoga, stretching, cardio and swimming-pool.
Timeline
The CPO Certification Service - BBA, DIPLOMA IN BEHAVIOURAL COGNITIVE THERAPY
07.2022 - 10.2022
Sales Manager - TRUST GENIC DOCUMENTS & SERVICES
01.2022 - 09.2022
Sales Associate - NETCALL ENVIRONMENT
08.2019 - 09.2020
Booking Agent - SOFITEL, NOVOTEL, MERCURE, RADISSON BLU, MILLENNIUM, 9HOTEL, LA.VILLA PANTHEON, L’HOTEL
09.2015 - 09.2019
Executive Assistant - MUNICIPALITY OF PARIS
08.2010 - 09.2011
Conservatoire National Des Arts Et Metiers - BBA, Urbanism & Environment
10.2004 - 07.2005
University of Paris 8 Vincennes - Master of Arts, Education Communication And Anthropology of Art
09.1989 - 07.2000
Municipality of Paris - No Degree, Executive Assistant
MOOC Paris Airports - No Degree, Excellency Executive in Tourism & Hospitality
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