Dmitriy Arkhipenkov
Doha
Summary
With strong communication skills and a proven ability to work effectively and efficiently, I contribute to a self-motivated and resourceful performance. My capacity to function as a team player while demonstrating self-driven professionalism is unlimited. Having worked in international hospitality across Marriott International, Kempinski, and Four Seasons properties in Kazakhstan, Russia, United Arab Emirates, and my current role in Qatar, I have cultivated leadership skills through motivating, guiding, and achieving success in diverse global settings. Overseeing critical operational departments such as Front Office and Housekeeping has further underscored my efficiency, professionalism, and adeptness in leading teams within both local and multicultural environments.
Overview
19
19
years of professional experience
Work History
Front Office Manager
Delta Hotels by Marriott City Center
08.2022 - Current
- Responsible for all Front Office functions and associates
- Areas of responsibility include Bell Team, AYS - Switchboard Operations, Guest Relations and Front Desk as applicable
- As a department head, responsible for directing and working with head of other departments and associates to successfully execute all Front Office operations, including guest arrival and departure experience in accordance to Marriott International standards
- Strive to continually improve guest and team members' satisfaction by mainlining high level of guests' retention and maximize the financial performance of the department.
Rooms Division Manager
Astana Marriott Hotel
10.2020 - 08.2022
- Fully in charge of Front Office and Housekeeping departments, ensuring prioritization and improvement of operational results including financially driven aspects, along with the synergy of delivering the highest standards and keeping up healthy team environment within all departments.
Front Office Manager
Kempinski Hotel & Residences Palm Jumeirah
01.2015 - 03.2020
- Responsible for the operations and management of Front Office department, ensuring the highest standards of service in accordance with operating procedures and brand standards
- Maximizing rooms' revenue by implementing upselling program as well as maintaining P&L statements and optimizing cost control strategy
- In April 2019 was additionally assigned the role of the head in charge of the Home Owners Association at the residential part of the property.
Assistant Front Office Manager
Four Seasons Hotel Moscow
05.2014 - 11.2014
Assistant Front Office Manager
Hotel Nikolskaya Kempinski
05.2013 - 05.2014
Guest Service Manager (Front Desk Manager)
Hotel Baltshcug Kempinski
08.2011 - 05.2013
Front Desk Agent, Service Manager
Radisson BLU (SAS)
11.2006 - 08.2009
Bellman, Front Desk Agent
Rixos President Astana
09.2005 - 11.2006
Education
MBA in Hospitality, Tourism and Service Industries with Leadership -
Glion Institute of Higher Education
Bulle, Switzerland07.2011
Master's Certificate in the Essential of Hospitality Management - Online -
ECornell University
Ithaca, USA03.2010
Skills
- Effective Multitasking
- Workflow Optimization
- Operations Management
- Team Management
- Conflict Management
- Financial Reporting
- Policy and procedure modification
- Budgeting and financial planning
Languages
Russian (Mother tongue)
English (Fluent)
Additionaleducationtrainings
- Rezidor Hotel Group Business School, Astana, Kazakhstan, S.T.A.R (Effective Leadership and Team Building Skills Training), 04/2008
- Rezidor Hotel Group Business School, Astana, Kazakhstan, Basic Revenue Management Principles (Online Course), 01/2007
Personal Information
Nationality: Kazakhstan
Timeline
Front Office Manager
Delta Hotels by Marriott City Center
08.2022 - Current
Rooms Division Manager
Astana Marriott Hotel
10.2020 - 08.2022
Front Office Manager
Kempinski Hotel & Residences Palm Jumeirah
01.2015 - 03.2020
Assistant Front Office Manager
Four Seasons Hotel Moscow
05.2014 - 11.2014
Assistant Front Office Manager
Hotel Nikolskaya Kempinski
05.2013 - 05.2014
Guest Service Manager (Front Desk Manager)
Hotel Baltshcug Kempinski
08.2011 - 05.2013
Front Desk Agent, Service Manager
Radisson BLU (SAS)
11.2006 - 08.2009
Bellman, Front Desk Agent
Rixos President Astana
09.2005 - 11.2006
MBA in Hospitality, Tourism and Service Industries with Leadership -
Glion Institute of Higher Education
Master's Certificate in the Essential of Hospitality Management - Online -
ECornell University
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