Results-driven Operations Manager with extensive expertise in sales, client relationship management, and market expansion. Demonstrated success in driving revenue growth, establishing strategic partnerships, and leading complex projects across diverse regions. Skilled in negotiation, networking, and data-driven decision-making, with a strong ability to optimize operational efficiency and deliver sustainable business results.
- Responsible for ensuring smooth operations across all aspects of the business, processing, quality control, delivery, and customer service
- Leading and managing a team, including staff, delivery drivers, customer service representatives, and other operational employees
- Continuously analyzing and optimizing workflows to increase efficiency and reduce costs
- Overseeing relationships with suppliers of laundry materials, detergents, and other operational equipment, ensuring the quality and timely delivery of necessary resources
- Improved overall productivity with the introduction of innovative process improvement initiatives.
- Developed business strategies and identified new markets for drone shows and airships.
- Established relationships with key clients, marketing agencies, and event organizers.
- Expanded operations into Oman, Saudi Arabia, and Kuwait.
- Led a successful project in Neom, overseeing end-to-end execution and strategic implementation, which resulted in a 15% increase in company revenue.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Built and managed relationships with major partners, driving sales growth
- Developed B2B distribution channels and improved market penetration
- Implemented sales strategies that enhanced revenue and market share
- Lead negotiations and contract agreements with major partners
- Coordinate with internal teams, including marketing, logistics, and finance, to optimize client support
- Manage key clients and develop long-term relationships
- Analyze the market, competitors, and customer needs
- Monitor KPI performance, sales plans, and marketing activities
- Optimize the product assortment and promote new products
- Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction
- Managed regional sales operations, optimizing distribution and customer engagement
- Led a sales team, achieving GMV and key performance targets
- Developed and launched marketing initiatives to drive brand awareness