Doaa Ali Mohamed Ali
Abu Dhabi,United Arab Emirates
Summary
Seeking a position in another FS property to get more experience and as chance for growing, whereby my educational background, analytical and communication skills can be utilized and further developed.
Overview
6
6
years of professional experience
2017
2017
years of post-secondary education
Work history
French Restaurant Waitress
Four Seasons Cairo at the First Residence
Cairo, Egypt
08.2018 - 06.2024
- Four Seasons Cairo at the First Residence August 2018 as French Restaurant server
- Four Seasons Cairo at the First Residence February 2019 Promotion as In-Room Dining Coordinator.
- In-Room Dining Designated Trainer on August 2019.
- Hotel was closed for Corona Pandemic in 2020 & Mid of 2021.
- Four Seasons Cairo at the First Residence Promotion January 2023 as Supervisor then transferring to Steak House Restaurant to have new Experience in Restaurants.
- Nominated to be Supervisor of the Quarter for Two Quarters in the year 2023.
- Four Seasons Cairo at the First Residence Helping and Working in All the F&B Outlets Especially the IRD & Main Restaurant as Breakfast Service and Banqueting.
- Food and Beverage Champion for Launching Micros Version 2 due to the Micros Configuration process taking the full training with ORACLE.
- Four Seasons Abu Dhabi, United Arab Emirates by June 2024 as lobby lounge Supervisor in Charge.
- Work Duties.
- - Leading a high-performance team with focus on systematically and effectively communicating all related goals and success factors to team members.
- -Managing day to day My Outlet Revenue and Goals to achieve the Budget, doing the food coasting, P&L, Price changes, Menu updates, Pick-up charts, Adobe in design app, website hotel dining changes, Sky Bayan closing for employee pay rolls, ON TRACK training in terms of schedule builder and Forecasting.
- Following the LAQ and FORBES standard and sequences following with every guest which's made excellent results to get FORBER 2025 and 2026 in Abu Dhabi.
- Train the staff to follow the table seat numbers while serving the food and the beverage orders.
- -Implementing policies and procedures to control Food and beverage cost. Increasing the productivity and promote sales that’s as one of the BBS System Admin in the Hotel.
- -Take all the responsibility of the beverage in terms of cost, purchasing, Creation to the New Shipments inventory and all the new shipments on the BBS & EMC and IRIS (Back office of IRD Mobile App).
- -Handling all the Catering Net-Jet Orders and doing it Perfectly from receiving the order till system confirmation & delivering.
- -Responsibility of the Training for the New Hirning and Set the Training Plan according to the L&D Manager goals.
- -Taking Care of the IRD System the thing related to the Opera, Blocking Changes, Amenities, Answer Phoning steps and Handling the Floor to deliver the right orders to the right rooms.
- -Abilities to work with the old generation and to handling them well.
- -Enhancing the Restaurant & IRD Medallia hand in hand with the Guest Experience team.
- -Strong Knowledge in the F&B Division and New Benchmark Standard.
- Flexibility to work open Hours.
- Communicate effectively with all levels of plant staff, build strong business relationships and networks.
- Provide industry expertise to customers in terms of sanitation, safety, quality and programs standard operating procedures, evaluating processes and procedures identifying and implementing operational efficiencies and employee training.
- Multitasked effectively under pressure, ensuring smooth restaurant operations.
- Built rapport with customers through friendly and engaging conversation.
- Demonstrated excellent time management skills prioritizing tasks effortlessly.
Education
High School Diploma - Bachelor Degree of Mass Communication
Cairo University
Egypt, Cairo06.2017
Skills
- Excellent skills in a variety of computer software
- Microsoft office (Windows, Word, Excel, Power point)
- Four-season programs (IRIS as Changing to the Back Office to the IRD Quest, Avero System, Micros Back Office Administration as EMC System, Opera , Workday and hits program Birch Street F&B Costing program for creation all the Recipes linked to the EMC & Avero , Medallia Editing and Updating &, Standard Testing & Glitchology )
Languages
Arabic: Mother Tongue.
English: Excellent Spoken & Written.
Four seasons Training Courses
- Designated trainer workshop.
- Handling guests complain.
- PCI and handling guest’s credit card.
- Hygiene and safety.
- Food & Bevolution for three times
- Birch street System.
- Service foundation & Oracal Global Training & Changing System (EMC Admin).
Personal Data
- Date of Birth: 5-Nov-1995
- Place of Birth: Cairo- Egypt
- Nationality: Egyptian
- Marital Status: Single
Timeline
French Restaurant Waitress
Four Seasons Cairo at the First Residence
08.2018 - 06.2024
High School Diploma - Bachelor Degree of Mass Communication
Cairo University