Doaa Almansouri
Dubai ,UAE
Summary
Experienced professional with a strong background in customer service, business development, and B2B sales. Demonstrated expertise in financial planning, price and contract negotiations, and client needs analysis. Proficient in product knowledge and portfolio management software, with a proven track record of driving business growth and enhancing client satisfaction.
Overview
5
5
years of professional experience
Work History
Customer service representative
Sobha Realty
Dubai , UAE
11.2023 - 11.2024
- Established strong client relationships by providing exceptional customer service.
- Developed new business opportunities for enhanced revenue generation.
- Achieved high customer satisfaction with regular follow-ups and updates.
- Managed complex client portfolios to maintain profitable relations.
- Delivered tailored solutions creating positive client experiences.
- Enhanced communication channels through regular updates on company policies and promotions.
Customer Service Representative
SAYGA FOOD INDUSTRIES,
khrtoum , Sudan
02.2020 - 03.2022
- Ensured smooth running of operations with timely preparation of reports.
- Facilitated customer loyalty programmes to enhance customer retention.
- Offered technical support, leading to enhanced user experience.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Improved customer satisfaction by effectively handling complaints and inquiries.
Team leader supervisor
MTN SUDAN,
Khartoum, Sudan
07.2021 - 12.2021
- Boosted team morale by initiating regular feedback sessions.
- Managed shift schedules for efficient workflow.
- Achieved higher productivity with strict adherence to company protocols.
- Coordinated meetings to facilitate communication amongst team members.
- Supervised staff's daily activities to ensure adherence to quality standards.
- Developed strong relationships within the team, fostering a collaborative working environment.
Education
Bachelor of Technology -
National Ribat University, Sudan
Sudan 02.2018 - 04/2023
Skills
- Customer Service
- Product knowledge
- Business development
- Financial planning
- Price and contract negotiations
- B2B sales
- Client needs analysis
- Portfolio management software
Languages
Arabic
Native
English
Beginner
Affiliations
- Community Involvement.
- Blogging
- Art
Timeline
Customer service representative
Sobha Realty
11.2023 - 11.2024
Team leader supervisor
MTN SUDAN,
07.2021 - 12.2021
Customer Service Representative
SAYGA FOOD INDUSTRIES,
02.2020 - 03.2022
Bachelor of Technology -
National Ribat University, Sudan
02.2018 - 04/2023
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