Doaa Azzam

• Led training sessions for staff skill improvement.
• Increased client satisfaction by providing specialised support and advice.
• Implemented data security measures to protect sensitive information.
• Facilitated productive team meetings, fostering a collaborative work environment.
• Classified physical and digital documentation with correct codes.
• Supported staff with administrative needs for photocopying, faxing and filing.
• Applied maths abilities to calculate and check financial figures.
• Collaborated effectively with cross-functional teams for successful project completion.
• Diagnosed hardware faults accurately to minimise downtime.
• Arranged filing systems for easy use and retrieval by personnel.
• Kept adequate office supplies on hand to support staff and business requirements.
• Conducted comprehensive market research, resulting in informed strategic planning.
• classified each with correct code.
• Resolved technical issues promptly, enhancing overall system performance.
• Handled incoming calls for staff, answering questions, directing calls and documenting messages.
• Developed bespoke software solutions to meet specific business needs.
• Analysed complex datasets for improved decision-making processes.
• Coordinated supplier relationships, ensuring timely delivery of products.
• Received and checked financial statements and reconciled related accounts.
• Produced clean, error-free professional business correspondence for office team.
• Negotiated favourable terms with vendors, securing cost-effective deals for the company.
• Enhanced product quality to exceed customer expectations.
• Streamlined operational procedures with innovative system improvements.
• Optimised resource allocation for maximised operational efficiency.
• Installed new technology systems seamlessly into existing infrastructure.
• Maintained up-to-date industry knowledge through continuous professional development.
• Reviewed documents for staff to proofread for errors, correct formatting and verify factual information.
• Examined, scanned and input documents in software system.
• Transcribed or scanned data to create new files.
• Took dictation and transcribed words for staff to create records and correspondence.
• Opened and routed business parcels and letters.
• Sorted and organised different types of information by document type, personnel or location.
• Gathered information, created charts and produced reports for staff.
• Managed high-risk projects, ensuring safety compliance at all times.
• Processed new customer orders, coordinated related documentation and adjusted account balances.
• Improved workflow efficiency with thorough process analysis.
• Performed regular system backups, preventing potential data loss.
• Wrote professional letters, emails and memoranda for business communication.
• Offered friendly, efficient customer service and handled challenging situations with ease.
• Succompleted customer orders with speed and accuracy.
• Managed on-site evaluations, internal audits and customer surveys.
• Created and maintained displays and signs.
• Supported team by demonstrating respect and willingness to help.
• Prevented cross-contamination by sanitising utensils and surfaces.essfully delivered on tasks within tight deadlines.
• Completed customer orders with speed and accuracy.
• Prevented cross-contamination by sanitising utensils and surfaces.
• Successfully delivered on tasks within tight deadlines.
• Designed digital and print materials to engage audiences.
• Conducted intensive safety audits and investigated reported issues, accidents and near-misses.
• Used Microsoft Word and other software tools to create documents and clear communications.
• Kept appropriate stock levels to match expected demand.
• Applied positive customer service approach to increase satisfaction levels.
• Engaged with stakeholders to build relationships and brand awareness.
• Leveraged strategic networking to create new business opportunities.
• Handled high volume calls to address customer inquiries and concerns.
• Improved efficiency and productivity by acquiring new skills.
• Analysed reporting to reconcile transactions, accounts and ledgers.
• Delivered exceptional customer service by proactively listening to concerns and answering questions.
• Generated Key Performance Indicator reporting to drive better performance.
• Processed invoices and payment runs with complete accuracy.

• Managed teams by overseeing hiring, training and professional growth of employees.
• Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
• Reviewed customer history to recommend appropriate products and services.
• Received and processed stock using inventory management system.
• Managed on-site evaluations, internal audits and customer surveys.
• Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
• Served customers to drive sales and deliver top-quality experiences.
• Kept appropriate stock levels to match expected demand.
• Developed appropriate resources to meet needs of diverse audiences.
• Offered friendly, efficient customer service and handled challenging situations with ease.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Cleaned work areas and equipment to maintain faultless hygiene standards.
• Carried out day-to-day duties accurately and efficiently.
• Forecasted sales trends to plan team resourcing.
• Conducted research and gathered information from multiple sources to present clear results.
• Oversaw logistics and operations to deliver process optimisations and efficiencies.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Consistently arrived at work on time and ready to start immediately.
• Used Microsoft Word and other software tools to create documents and clear communications.

• Built high-performing teams to achieve organisational objectives.
• Maintained compliance with industry regulations at all times.
• Delivered results under pressure to meet tight deadlines.
• Established successful partnerships with other companies for mutual growth.
• Established a positive work environment which promoted staff morale and productivity.
• Regularly reviewed performance data, driving continuous improvement efforts.
• Managed key stakeholder relationships for smoother project completion.
• Oversaw all aspects of daily operations, ensuring smooth running of the organisation.
• Led company-wide restructuring to streamline operations.
• Defined company direction through careful strategic planning.
• Implemented rigorous financial controls, improving overall profitability.
• Achieved customer satisfaction with regular feedback and improvement sessions.
• Increased overall operational efficiency by implementing new management strategies.
• Developed strategic business plans, enhancing corporate vision and objectives.
• Identified new business opportunities, leading to market expansion.
• Fostered a high-performance culture, resulting in increased productivity.
• Improved staff retention with robust HR policies and procedures.
• Introduced effective cost control measures, reducing unnecessary expenditure.
• Successfully negotiated contracts with suppliers to reduce costs.
• Streamlined communication processes for improved team collaboration.
• Identified and resolved operational issues impacting productivity, performance or profitability.

Recruited and managed senior staff with focus on delivering clear results.

• Maintained organisational compliance with applicable legislation and regulations.
• Developed key operational initiatives to drive and maintain substantial business growth.
• Created and led successful business culture focused on performance.
• Allocated resources to teams and projects based on need, performance and availability.
• Worked with board of directors to establish objectives and decisively lead operations.
• Monitored operations to assess and highlight results.
• Put in place clear controls for financial administration and business management.
• Established strong rapport with stakeholders to enhance business credibility.
• Established budgets based on historical, current and forecasted business data.
• Maintained agile, responsible organisation with sustained revenue growth by monitoring industry forecasts, honing budgets and adjusting marketing strategies.
• Partnered with management team to optimise operations and reduce costs.
• Directed administration and optimisation of financial operations, payroll and accounting processes.
• Spearheaded strategic planning and decision-making processes aligning with mission and stakeholder interests.
• Served as official representative of organisation to public groups or government agencies.
• Reviewed reports from subordinate management to identify areas of opportunity.
• Initiated aggressive hiring push and training of industry-renowned candidates to drive organisational improvements.

• Assigned training exercises and skill assessments to newly hired employees.
• Increased accessibility to training workshops and materials by catering to specific requests.
• Delivered instruction across various topics, integrating audio-visual presentations and training materials.
• Collaborated with Subject Matter Experts (SME)s to refine and update training resources.

• Contributed to on-time and under-budget project completion with dedicated attention to deadlines and cost constraints.
• Sourced research funding using expertise in grant and bid writing.
• Allocated labour and material resources for assigned research projects, monitoring ongoing needs to proactively address challenges.
• Presented findings at international conferences, boosting organisation's reputation in academic circles.
• Led and directed research and development staff to meet short- and long-term goals.
• Developed operational and administrative procedures to enable successful R&D operations.
• Oversaw daily activities and special projects for research .
• Conducted research and reported on findings to senior management.

• Enhanced student comprehension of complex concepts with visual aids and hands-on activities.
• Identified student strengths and weaknesses, providing constructive feedback to improve results.
• Participated actively in staff meetings, contributing towards policy making and curriculum development.
• Developed and delivered innovative, curriculum-based learning programmes to aid pupil progress.
• Provided compassionate support through effective communication and attentive listening to aid pupil wellbeing and comfort.
• Used varied resources and technologies to maximise student engagement and understanding.
• Fostered skills and social abilities to enable development of learners.
• Improved educational and emotional development through engaging, interactive lessons targeted to pupil abilities.
• Contributed to organising extra-curricular activities to promote social development of learners.