Doaa Fekri Salim
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
ETM Easy Travel company (UAE)
10.2022 - 05.2024
- Responded to customer requests for products, services, and company information.
- Utilized customer service software to manage interactions and track customer satisfaction.
Customer Service Representative
MaalemTours company
08.2018 - 09.2022
- Responsible for delivering exceptional customer service by addressing customer inquiries, resolving complaints, processing bookings, and providing information about tourism services and available programs.
Customer Support Specialist
Vodafone
08.2015 - 05.2017
- Back office employees assist the front office team in managing records and resources, handling sensitive information confidentially, and ensuring that all customer paperwork is completed.
Customer Support Executive
Al-Sallab Group
06.2010 - 04.2014
- Welcoming customers, receiving their complaints, and doing all the best to solve their problems and follow up with them.
Education
BACHELOR DEGREE: VERY GOOD -
FACULTY OF AL ALSUN , Ain Shams University
01.2010
Skills
- Report Generation
- Account updating
- Appointment Scheduling
- Complaint resolution
- Consultative Sales
- Data Collection
- Product Knowledge
- Scheduling
- Data Entry
- Call Management
- Client Relations
- Microsoft Excel
- Quality Control
- Retail store support
- Customer Service
Languages
Arabic
English
Spanish
Professionaloverview
I excel in customer service, consistently surpassing productivity goals by effectively managing diverse consumer demands. Known for my quick thinking and thriving in fast-paced environments, I prioritize exceeding customer expectations through proactive problem-solving and delivering exceptional service. My track record ensures both customer satisfaction and organizational success.
Personal Information
Title: CUSTOMER SERVICE REPRESENTATIVE
Timeline
Customer Service Representative
ETM Easy Travel company (UAE)
10.2022 - 05.2024
Customer Service Representative
MaalemTours company
08.2018 - 09.2022
Customer Support Specialist
Vodafone
08.2015 - 05.2017
Customer Support Executive
Al-Sallab Group
06.2010 - 04.2014
BACHELOR DEGREE: VERY GOOD -
FACULTY OF AL ALSUN , Ain Shams University
Similar Profiles
Kellina PillayKellina Pillay
MIDDLE SCHOOL MATH TEACHER at UAEMIDDLE SCHOOL MATH TEACHER at UAE
Ammar Yasser ,HassanAmmar Yasser ,Hassan
Head of Scientific Department - G12 at UAEHead of Scientific Department - G12 at UAE
Ahmed AlneyadiAhmed Alneyadi
Engineer at UAEEngineer at UAE