Doaa Fouad Yousef
Abu Dhabi
Summary
To be able for programming and using programming languages and maintenance (using hardware & software). To work in such a dynamic and progressive organization to prove my ability as an innovative individual and an enthusiastic team member. The Ability to: Read, interpret and understand information’s and ideas presented in writing. Listen to and understand information’s and ideas presented through spoken words and sentences. Communicate information’s and ideas in speaking so others will understand. Communicate information’s and ideas in writing so others will understand. Apply general rules to specific problems to produce answers that make sense. Combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Tell when something is wrong or is likely to go wrong. It does not involve solving problem, only recognizing there is a problem. Analyze and interpret data and evaluate operational situations. Work independently and coordinate the work of others.
Overview
22
22
years of professional experience
Work History
Patient Service Clerk, Call Center Representative, Senior Telecom Operator, Legal Assistant in Legal Affairs Department & (Behavioral Science Pavilion) BSP Admin. Assistant
Shaikh Khalifa Medical City (SKMC)
01.2009 - 11.2024
- Covering all tasks of HIMS Medical Reports typing, Covering BSP Medical Director Office, prepared of1st,2nd and3rd BSP On Call Schedule, Covering tasks of Quality Department Statistics and Data Analyzing (Collecting and counting Daily OPD and Inpatient census and preparing daily and monthly reports, collecting and entering the data for monthly Portfolios in BSP I-Share), Collecting daily and monthly Psychologists and Social workers productivity, Assistant for BSP Psychology Department and Assistant for Safety Department
- Covering all tasks of Sheikh Khalifa Medical City (SKMC) HIMS department: release of information staff releasing Medical Reports by email and Seha application, answering phone calls, communicating with patients and completing/close reports requests
Call Center Agent
Etisalat
01.2007 - 12.2008
Receptionist & Executive Secretary
GAMCO Maintenance Company
11.2006 - 01.2007
Promotor’s
Gitex Dubai
10.2006 - 10.2006
Call Center Agent
First Gulf Sales (FGS)
05.2006 - 06.2006
Executive Secretary
Lindenberg Constructions
01.2005 - 01.2006
IT Training Room (Help Desk)
Abu-Dhabi Financial Department
02.2005 - 04.2005
Computer's Working Secretary
Bayat General Transport Est
02.2003 - 01.2005
Education
B.Sc. Degree - Computer Information System (CIS)
AUST
06.2005
High School certificate - undefined
01.2001
Skills
- Ability to work under pressure, flexible, self-motivated
- Ability to deal with confidential information
- Ability to work as a team & sharing information with other team members
- Meeting customers and taking their request
- Trying to help customers to find their needs which meet their budgets
- Ability to persuade and convince customers
- Ability to deal with different kind of customers with different tempers
- Took over different tasks and jobs requested by my Manager
- Ability to deal with customer in a very polite way and manner
- Took over different tasks and jobs requested by my manager
- Ability to deal with customers in a very polite way and manner
- Understanding written sentences and paragraphs in work related documents
- Communicating effectively orally and in writing as appropriate for the needs of the audience
- Using logic and reasoning to identify and analyze the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
- Talking to others to convey information effectively
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times
- Using mathematical methods and statistics to solve problems
- Understanding the implications of new information for both current and future problems solving and decision-making
- Being aware of others reactions and understanding why they react as they do
- Identify complex problems and reviewing related information to develop and evaluate options and implement solutions
Languages
Arabic & English: Fluent speaking and writing
References
Available upon request.
Training
- I had attended and finishing all these courses in the university & work places:
- MS Office2003
- MS Excel2003
- MS Word2003
- MS Access2003
- MS Power Point2003
- MS Visual Basic6.0
- MS Front Page2003
- MS Visio2003
- MS Office Project2003
- MS Outlook2003
- Programming language, C, C++, Turbo C++, Java (Kawa Pro), Prolog, Oracle and Kappa Pc Program.
- IT Customer Service Course.
- Customer Service Skills course (SEHA) in2010.
- Telephone Techniques Courses in2010 &2011.
- GENERAL HOSPITAL ORIENTATION Courses.
- Fire and Emergency Courses.
- Infection Control Courses
- MOVING AND HANDLING LECTURE
- Patient Service Course.
- FIRE & EMERGENCY LECTURE
- EXCELLENCE IN CUSTOMER SERVICE LECTURE.
- English Speaking Course.
- JOINT COMMISSION INTERNAT-INTERN PT SAFETY GOALS.
- SKMC New Hire Courses in2009.
- Cerner System Courses.
- Billing (Oracle) System Courses.
- Emergency & Safety Goals Courses.
Timeline
Patient Service Clerk, Call Center Representative, Senior Telecom Operator, Legal Assistant in Legal Affairs Department & (Behavioral Science Pavilion) BSP Admin. Assistant
Shaikh Khalifa Medical City (SKMC)
01.2009 - 11.2024
Call Center Agent
Etisalat
01.2007 - 12.2008
Receptionist & Executive Secretary
GAMCO Maintenance Company
11.2006 - 01.2007
Promotor’s
Gitex Dubai
10.2006 - 10.2006
Call Center Agent
First Gulf Sales (FGS)
05.2006 - 06.2006
IT Training Room (Help Desk)
Abu-Dhabi Financial Department
02.2005 - 04.2005
Executive Secretary
Lindenberg Constructions
01.2005 - 01.2006
Computer's Working Secretary
Bayat General Transport Est
02.2003 - 01.2005
B.Sc. Degree - Computer Information System (CIS)
AUST
High School certificate - undefined
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