Doaa Hassan

• Won "Star of the Month" Award for June 2024, recognized for exceptional customer service among 200+ employees.
• Assisted over 50 customers daily, providing effective solutions with a focus on active listening and customer satisfaction.
• Delivered excellent customer service, maintaining strong professional relationships through telephone communication.
• Utilized call management systems and related software efficiently to resolve customer inquiries and issues.
• Demonstrated proficiency in data entry tasks, ensuring accurate recording of customer information in company systems.

• Initiated high volumes of outbound calls to generate sales leads and build customer relationships.
• Utilized effective communication strategies to engage customers and identify potential business opportunities.
• Maintained accurate records of customer interactions, managing account details and filing necessary documents.

• Participated in organizing COP 28, providing customer support and event coordination.
• Identified customer needs and provided tailored solutions, achieving a high level of customer satisfaction.
• Built and maintained relationships with customers, fostering trust and loyalty through interactive communication.
• Resolved customer complaints in a timely manner, ensuring quick and effective resolutions.

• Co-founded and led a team of engineers, successfully managing multiple projects from initial planning to completion.
• Conducted detailed project feasibility analysis, ensuring alignment with client objectives and budget constraints.
• Led design, construction, and technical teams, mentoring staff to achieve high-quality results.
• Collaborated with stakeholders to streamline project coordination, ensuring timely delivery of project milestones.

• Assisted faculty members with instructional responsibilities, including classroom management and student evaluations.
• Provided feedback on student design work, ensuring adherence to academic and industry standards.
• Facilitated classroom discussions and supported students in the absence of faculty, contributing to a dynamic learning environment.

• Managed on-site construction activities, ensuring compliance with safety regulations and project plans.
• Conducted quality control inspections and monitored project progress, ensuring work adhered to budgetary constraints.
• Coordinated with architects, contractors, and stakeholders to streamline project execution and resolve issues promptly.

• Designed and analyzed architectural plans, ensuring alignment with project goals and regulatory requirements.
• Led site visits and conducted evaluations to identify areas for improvement and ensure building safety.
• Collaborated with project teams to resolve technical challenges and meet project timelines.

• Served as the sole architect within the company, responsible for all administrative and executive functions.
• Read, interpreted, and clarified complex technical documents for stakeholders.
• Provided expert consultation to clients on various building projects, ensuring their needs were met.
• Implemented technical recommendations related to construction, architecture, and engineering projects.
• Designed innovative structural systems and components tailored to project specifications.
• Managed projects through all phases, from initial planning to successful completion.
• Developed creative solutions to address challenges in construction, architecture, and engineering.

• Managed client meetings to gather project requirements and deliver customized architectural solutions.
• Coordinated the design team and oversaw project timelines, ensuring all milestones were achieved efficiently.
• Led marketing efforts for the company’s software training courses, including promoting AutoCAD, Revit, and ArchiCAD.

Higher Committee Member – First Engineering Week (University of Bahri, Sudan)

Date

• Spearheaded the organization and management of the First Engineering Week, overseeing logistics for over 1,000 students.
• Coordinated and executed more than 20 exhibitions and 10 concerts, ensuring all events were well-managed and aligned with the theme.
• Engaged with students, sponsors, and faculty members to deliver a successful, high-impact event.

• Managed multiple scientific conferences, exhibitions, and diverse types of events, ensuring seamless operations.
• Led logistics, participant coordination, and on-site management, ensuring high-quality event experiences for all attendees.
• Collaborated with various departments and stakeholders to ensure events were well-planned and effectively executed.

• English Teacher: Provided online English language instruction to students of varying proficiency levels, tailoring lessons to meet individual learning objectives and enhancing language skills.
• Translator: Translated various documents, ensuring accurate representation of meaning and context in both English and Arabic.
• Photography: Captured and edited high-quality photographs for various clients, showcasing events, portraits, and products to meet specific branding needs.
• Social Media Manager: Managed social media accounts for clients, creating engaging content and strategies to increase visibility and audience engagement.
• Voice Over Artist: Recorded voice-over work for advertisements, educational materials, and multimedia projects, delivering clear and engaging audio.
• Graphic Designer: Designed graphics and visual content for marketing materials, websites, and social media platforms, focusing on brand identity and aesthetics.